Citi stands as a globally recognized financial institution, connecting millions across the world for over two centuries. Our strength lies in our expansive global network, enabling us to deliver a comprehensive suite of financial solutions to a diverse clientele – from individual consumers to multinational corporations and governmental bodies. We empower our clients to capitalize on opportunities and navigate the complexities of the global financial landscape.
Shape Your Career Path with Citi Global Wealth
Citi Global Wealth (CGW) leverages the full capabilities of Citi to serve a wide spectrum of wealth management needs, from affluent individuals to ultra-high-net-worth clients and family offices. Our tailored strategies are designed to optimize liquidity, maximize returns, facilitate cross-border transactions, and effectively manage cash flow. Citi’s global network uniquely positions us to meet our clients’ international banking requirements seamlessly.
Citigold and Citigold Private Client are prime examples of our commitment to exceptional client service. Citigold clients benefit from dedicated relationship teams, personalized financial planning, premier investment platforms, preferential pricing on select products, and exclusive lifestyle and travel benefits. Citigold Private Client (CPC), our most exclusive tier, offers an elevated banking experience with enhanced service levels and sophisticated wealth management for clients with over $1 million in assets.
We are currently seeking a motivated Client Service Specialist to join our dynamic team in Hong Kong. At Citi, we are committed to providing our employees with comprehensive resources to support their personal and professional well-being. This includes robust programs for physical and mental health, such as telehealth options, confidential counseling, and health advocates. We also champion work-life balance through generous paid parental leave policies, ample paid time off, and resources for community volunteer engagement. Furthermore, Citi invests in your future with extensive learning and development opportunities to enhance your skills and advance your career.
Your Role as a Client Service Specialist
As a Client Service Specialist, you will be at the forefront of delivering exceptional Citi Bank Customer Service. Your primary responsibility is to ensure client satisfaction by providing a superior service experience from the moment they interact with our branch. You will be instrumental in creating “Exceptional Experiences” for every client.
Key responsibilities include:
- Implementing Citi’s client service model within the branch environment to guarantee a consistent and high-quality service delivery.
- Actively promoting Citi’s diverse range of products and services, guiding clients towards utilizing self-service channels for their banking needs.
- Efficiently managing branch resources and coordinating team efforts to optimize service delivery.
- Contributing to branch control and security protocols, working in collaboration with designated personnel.
- Consistently meeting client needs while exceeding expectations for client experience, measured through specific performance metrics focused on customer service.
- Maintaining the highest standards of risk management, adhering to all applicable laws, regulations, and Citi policies. This includes safeguarding Citi’s reputation and assets through ethical conduct and transparent reporting of any control issues.
- Executing accurate and efficient banking transactions, including cash management and processing deposits and withdrawals.
What We Look For in a Candidate
We are seeking candidates who possess:
- A Bachelor’s/University degree or equivalent professional experience.
- Proven experience in customer service, sales, and branch operations within the financial services industry.
- Exceptional communication skills, both written and verbal, with the ability to convey information clearly and concisely.
- Aptitude for bridging the gap between digital banking platforms and client engagement, guiding clients towards digital adoption.
- A proactive approach to influencing positive changes in client banking behavior, encouraging the adoption of digital solutions for enhanced convenience and efficiency in Citi bank customer service.
A career at Citi offers more than just a job; it’s an opportunity to join a global family of over 230,000 dedicated professionals. At Citi, you will have the platform to advance your career, contribute to your community, and make a tangible impact on the world. We are committed to fostering a diverse and inclusive environment where every employee is valued and empowered.
Take the Next Step in Your Customer Service Career at Citi Today
Explore this exciting opportunity and apply now to become a Citi Bank Client Service Specialist and embark on a rewarding career journey with us.
https://jobs.citi.com/dei
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Job Family Group: Private Client Coverage
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Job Family: Client Services
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Time Type: Full time
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Citi is committed to equal opportunity and affirmative action. We encourage all qualified individuals, including those with disabilities and protected veterans, to apply.
For accessibility accommodations, please review Accessibility at Citi.
View the “EEO is the Law” poster and the EEO is the Law Supplement. Refer to Citi’s EEO Policy Statement and the Pay Transparency Posting for further information.
