Need to contact Cash App customer service? This guide provides information on how to reach Cash App support for account issues, payment errors, and unauthorized transactions. We’ll cover the official contact channels and what information you’ll need to resolve your issue quickly.
How to Contact Cash App Customer Support
Cash App offers several ways to reach their customer service team:
In-App Support:
- Fastest Method: This is generally the quickest way to connect with a Cash App representative.
- Access: Open the Cash App, tap the profile icon, then tap “Support.” You can search for answers to common questions or select “Contact Support” to initiate a chat or request a call back.
Phone Support:
- Cash App Customer Service Number: 1-800-969-1940
- Important Note: This is the only legitimate phone number for Cash App support. Beware of unofficial numbers as they may be scams. Cash App representatives will never ask for your password, PIN, Social Security Number, or full debit card number.
Mail Support:
- For Account or Payment Errors: Block, Inc., 1955 Broadway, Suite 600, MSC 211, Oakland, CA 94612
- For Disputes Related to Remittances: Block, Inc., Attn: Cash Disputes, 1955 Broadway, Suite 600, MSC 211, Oakland, CA 94612.
Reporting Errors and Unauthorized Transactions
Cash App has specific procedures for resolving different types of issues:
Account Errors:
- Reporting Timeframe: Report errors within 60 days of the error appearing in your account history.
- Required Information: Provide your name, account number, a description of the error, the amount involved, and when the error occurred.
Remittance Errors:
- Reporting Timeframe: Report errors within 180 days of the promised delivery date.
- Required Information: Your name, address, phone number, description of the error, recipient’s name and contact information, transaction amount, and confirmation code.
Unauthorized Transactions:
- Definition: Transactions you didn’t authorize and that didn’t benefit you.
- Important Note: Giving someone your login information and them using your account without your permission is not considered an unauthorized transaction unless you’ve notified Cash App that the person is no longer authorized. Misdirected payments are also not considered unauthorized.
- Action: Contact Cash App immediately if you suspect an unauthorized transaction.
Cash App’s Liability
Cash App is liable for losses due to incomplete or incorrect transactions, except in certain circumstances:
- Insufficient funds in your account
- ATM cash shortages
- Known Cash App malfunctions
- Circumstances beyond Cash App’s control (e.g., natural disasters)
Key Takeaways
Remember these essential points regarding Cash App customer service:
- Use official contact channels only.
- Never share your sensitive information with anyone claiming to be Cash App support.
- Report errors and unauthorized transactions promptly.
- Familiarize yourself with Cash App’s liability policies.
By following these guidelines, you can efficiently resolve any issues you encounter with Cash App and ensure a smooth user experience.
