Managing your CareCredit account should be straightforward and convenient. Whether you need to make a payment, review your account details, or understand your credit options, CareCredit provides multiple avenues for customer service to ensure you have the support you need. This guide will walk you through the various ways you can access and utilize CareCredit customer service to effectively manage your account anytime, anywhere.
Convenient Online Account Access
For 24/7 access to your CareCredit account, the online portal is your primary resource. Here, you can handle a range of tasks from the comfort of your home or on the go.
Secure Login and Account Management
Already a CareCredit account holder? Logging in is simple and provides immediate access to your account dashboard. From there, you can:
- Make Payments: Easily pay your bills online.
- Manage Your Account: Update your personal information, review statements, and track your spending.
- View Your Credit Score: Stay informed about your credit health.
- Explore Offers: Discover exclusive promotions and financing options.
New User Registration
If you are a new CareCredit cardholder or have yet to register your account online, setting up your online access is a quick process. Registering your account online allows you to take full advantage of CareCredit’s digital services.
Quick Guest Payment Option
Need to make a payment fast without logging in? CareCredit offers a guest payment option for a speedy transaction. This is ideal for one-time payments or when you need to quickly pay your bill without accessing your full account details.
Contacting CareCredit Customer Service by Phone
For immediate assistance or to speak directly with a customer service representative, phone support is readily available.
Call Customer Service Directly
You can reach CareCredit customer service by phone for any inquiries or assistance you may need regarding your account.
Customer Service Number: (866) 893-7864
Operating Hours: Monday through Sunday, 8:00 AM to 12:00 AM (midnight) Eastern Time.
Whether you have questions about your balance, payment options, or need help understanding your account statement, the customer service team is available during these hours to assist you.
Mailing Your CareCredit Payment
If you prefer to mail your payment, CareCredit provides mailing addresses for both standard and overnight mail.
Standard Mail Address
For regular mail payments, please use the following address:
Synchrony Bank
PO Box 71715
Philadelphia, PA 19176-1715
Overnight Mail Address
For overnight or express mail payments, use this address:
Synchrony Bank
400 White Clay Center Drive
Newark, DE 19711
(Please note: In-person drop-off is not permitted at this location.)
Ensure that your account number is clearly written on your check or money order to guarantee proper and timely processing of your payment.
Utilizing ACH Bank Transfers for Payments
For a convenient and direct payment method, you can set up ACH bank transfers. This allows you to pay directly from your bank account.
Set Up ACH Transfer
To pay via ACH transfer, you can access your account online and set up this payment method.
Pay or Access Your Account via ACH
This method is secure and ensures your payments are automatically debited from your bank account, helping you avoid late payments.
Paying Through Western Union
Western Union provides another option for making payments, particularly useful for those who prefer using money transfer services.
Western Union Payment Details
When using Western Union to pay your CareCredit bill, you will need the following information:
- Code: LOW
- State: OHIO
Provide these details along with your CareCredit account information to ensure your payment is correctly applied.
Mobile App Convenience
For managing your CareCredit account on the go, the CareCredit Mobile App is an invaluable tool.
Download and Manage Your Account with the Mobile App
The CareCredit Mobile App offers a wide range of features to manage your account directly from your smartphone or tablet:
- Access Your Digital Card: Use your digital card for purchases at enrolled providers.
- Pay Your Bill: Make payments quickly and easily.
- Find Providers: Locate healthcare providers and businesses that accept CareCredit.
- Set Alerts: Receive notifications and reminders about your account.
- Pay Provider Invoices: Manage and pay invoices directly through the app.
Learn More about the CareCredit Mobile App
Download on iOS and Android:
Important Payment Information: Please note that payments using FSA/HSA cards or credit cards are not accepted. Additionally, payments cannot be made directly at provider offices. If you anticipate a late payment, it’s crucial to contact CareCredit customer service at (866) 893-7867 before your due date to discuss potential options.
Account Statements: Statements are mailed after your first purchase. Expect your first statement within 30 days of a processed charge. If your statement is delayed, contact customer service at (866) 893-7864 to verify your mailing address. Remember that making only minimum payments may not fully pay off your balance within promotional periods.
CareCredit is committed to providing accessible and helpful customer service. By utilizing these various contact and payment methods, you can confidently manage your account and focus on your health and wellness needs.
