Need to contact USPS customer service? This comprehensive guide provides various ways to reach out for assistance, whether you have questions about tracking a package, finding a post office location, or require technical support. We’ll cover phone numbers, email options, and online resources to ensure you get the help you need.
How to Call USPS Customer Service: Phone Numbers and Hours
USPS offers several dedicated phone numbers for specific inquiries:
- General Customer Service: 1-800-ASK-USPS (1-800-275-8777) for general inquiries, package tracking updates, or questions about USPS products and services. Hours: Monday – Friday 8 AM – 8:30 PM ET; Saturday 8 AM – 6 PM ET.
- Technical Support: 1-800-344-7779 for assistance with online tools like Click-N-Ship, filing claims, or managing your USPS account. Hours: Monday – Friday 8 AM – 8:30 PM ET; Saturday 8 AM – 6 PM ET.
- Domestic & International Tracking: 1-800-222-1811 for tracking updates on domestic and international packages. Note: Information provided is the same as found online. Hours: Monday – Friday 8 AM – 8:30 PM ET; Saturday 8 AM – 6 PM ET.
- Stamps and Postal Store Orders: 1-844-737-7826 for inquiries about stamp purchases or orders placed through the Postal Store. Hours: Monday – Friday 8 AM – 4:30 PM ET; Closed Saturdays, Sundays, and Postal Holidays.
- Free Shipping Supplies: 1-800-610-8734 to order free shipping boxes, envelopes, and forms, or report issues with a supply order. Hours: Monday – Friday 7 AM – 11 PM ET; Saturday 7 AM – 6 PM ET.
Accessing USPS Customer Service Online: Email and FAQs
Beyond phone support, USPS provides online avenues for assistance:
- Email Customer Service: Submit inquiries through the online form at the official USPS website for detailed assistance. Response times may vary.
- Frequently Asked Questions (FAQs): Explore comprehensive FAQs covering a wide range of topics, from tracking and delivery to products and services. This can often provide quick answers to common questions.
- Informed Delivery Support: For assistance with Informed Delivery, email Informed Delivery User Support directly or consult the dedicated FAQs.
Additional USPS Resources: Post Office Locator and Holiday Schedule
- Find a Post Office: Use the online Post Office Locator tool to find the nearest USPS location, including hours of operation and contact information.
- Check Postal Holidays: Confirm if a specific date is a postal holiday, as services may be affected.
Contacting USPS for Deaf and Hard of Hearing Individuals
USPS supports communication accessibility through the Federal Communications Commission’s (FCC) Telecommunications Relay Services (TRS):
- TTY Access: Dial 7-1-1 to connect with your state’s TRS for TTY calls.
- FCC TRS Website: Visit the FCC website to find specific TRS numbers for your state or territory.
Finding the Right Way to Call USPS Customer Service
Knowing which USPS customer service number to call or which online resource to utilize will help you resolve your issue efficiently. This guide provides the necessary information to connect with USPS effectively. Remember to check the operating hours before calling and utilize online resources for quick answers to common queries.
