Need to Call Dhl Customer Service? This guide provides all the necessary information to contact the right DHL department, whether you need to track a package, reschedule a delivery, or have other inquiries. We’ll cover both DHL Express and DHL eCommerce UK customer service contact details.
Contacting DHL Express Customer Service
DHL Express offers various ways to reach their customer service team. Choose the method that best suits your needs:
Phone Support for DHL Express
DHL Express provides separate phone numbers for business and private customers:
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Business Customers: Dial 0844 248 0844. (Calls cost 7 pence per minute plus your phone company’s access charge).
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Private Individuals: Dial 0344 248 0012 (Local call rates apply).
Other Contact Options for DHL Express
Beyond phone support, DHL Express offers:
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Online Chat: Connect with a representative via live chat for immediate assistance. Chat with us
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Email Support: Submit your inquiry through their online contact form. Email us
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Self-Service Options: DHL Express provides a comprehensive online portal for:
- Tracking parcels: Track your parcel online
- Rearranging deliveries: Rearrange your delivery online (Requires your 10-digit waybill number)
- Invoice inquiries: Invoice Enquiries
- Filing complaints: Complaints
- Filing claims for loss or damage: Claim for Loss / Claim for Damage
You can also find answers to common questions in their Frequently Asked Questions section.
Contacting DHL eCommerce UK Customer Service
For inquiries related to DHL eCommerce UK (formerly DHL Parcel UK), use the following contact information:
Phone Support for DHL eCommerce UK
- General Inquiries: Call +44 (0) 247 693 7770.
Other Contact Options for DHL eCommerce UK
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Help Centre: Access their online help center for support articles and FAQs. Help Centre
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Email Support: Use their online contact form to send an email. Email us
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Track and Reschedule Deliveries: Manage your deliveries online: Track your parcel online and reschedule deliveries through the tracking page.
Consult the Frequently Asked Questions for quick answers to common questions.
This guide helps ensure you reach the correct DHL customer service team efficiently. Remember to have your tracking number ready for faster service.
