Navigating health insurance can sometimes feel overwhelming. Whether you have questions about your benefits, need help with a claim, or simply want to understand your coverage better, contacting Blue Cross Blue Shield (BCBS) customer service is a crucial step. This guide provides you with all the necessary information to easily Call Blue Cross Blue Shield Customer Service and get the assistance you need.
National Information Center
For general inquiries about your Service Benefit Plan, including questions about benefits, FEP incentive programs, supplemental dental and vision plans, or assistance with online tools, the National Information Center is your first point of contact.
Call: 1-800-411-BLUE (2583)
Hours: Weekdays, 8 a.m. to 8 p.m. Eastern Time (excluding holidays)
This center is designed to provide comprehensive support for various aspects of your BCBS Federal Employee Program. Whether you are exploring your benefits package or need help navigating the online portal, the representatives at the National Information Center are equipped to guide you.
Overseas Information
If you are outside the U.S., Puerto Rico, or the U.S. Virgin Islands and require assistance, Blue Cross Blue Shield offers a dedicated Overseas Assistance Center. This service is available 24 hours a day, 365 days a year, ensuring you can get help whenever you need it, regardless of your time zone.
For FEHB members calling from the U.S., Puerto Rico and the U.S. Virgin Islands: 1-800-699-4337
For all other calls from outside the U.S. (FEHB): 1-804-673-1678
For PSHB members: +1 484-776-1200
Email: [email protected]
Mailing Address for Overseas Medical Claims:
FEP Overseas
P.O. Box 1568
Southeastern PA, 19399
The Overseas Assistance Center can help with a range of issues, including claim filing, enrollment questions, and U.S. dollar check reimbursements. This service is especially valuable for federal employees living or traveling abroad, ensuring access to support for healthcare needs globally.
Pharmacy Information
For questions related to your pharmacy benefits, Blue Cross Blue Shield provides several contact options depending on the nature of your inquiry. Customer Care representatives are available around the clock to assist with your pharmacy-related needs.
Customer Care (24/7): 1-800-624-5060
Mailing Address for Overseas Pharmacy Claims:
Service Benefit Plan Retail Pharmacy Program
P.O. Box 52057
Phoenix, AZ 85072-2057
For specific inquiries about Specialty Pharmacy services, you can contact CVS Specialty Customer Care.
CVS Specialty Customer Care: 1-888-346-3731
Hours for CVS Specialty Customer Care: Monday through Friday from 7 a.m. to 9 p.m. Eastern Time, and Saturday & Sunday from 8 a.m. to 6:30 p.m. Eastern Time.
CVS Specialty Service Benefit Plan Specialty Pharmacy Program Mailing Address:
P.O. Box 52080
Phoenix, AZ 85072-2080
For CVS Caremark related questions, including refills, use the following contact numbers:
CVS Caremark Customer Care (24/7): 1-800-262-7890 or 1-877-337-3455 for refills
CVS Caremark Mailing Address:
P.O. Box 1590
Pittsburgh, PA 15230-1590
These dedicated pharmacy contact points ensure that you can easily manage your prescriptions, understand your pharmacy benefits, and resolve any issues related to your medication coverage under Blue Cross Blue Shield.
Fraud Information
If you suspect fraud related to your Blue Cross Blue Shield benefits, it is critical to report it immediately. BCBS provides a dedicated fraud hotline and resources to help combat healthcare fraud.
FEP Fraud Hotline: 1-800-337-8440
You can also contact the United States Office of Personnel Management Office of the Inspector General Fraud Hotline or visit the BCBS healthcare fraud website for more information.
United States Office of Personnel Management Office of the Inspector General Fraud Hotline Mailing Address:
1900 E Street NW
Washington, DC 20005
Website: www.bcbs.com/healthcare-fraud
Reporting fraud helps protect the integrity of the healthcare system and ensures that resources are used appropriately for member care. By using these resources, you contribute to a more secure and trustworthy healthcare environment.
Contact Your Local BCBS Company
For inquiries specific to your benefits, such as claims, prior approvals, and care management, the most effective step is to contact your local Blue Cross Blue Shield company directly. Due to the network of independent BCBS companies across the United States, your local company is best equipped to handle region-specific and plan-specific questions.
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By clicking on your state or territory, you will be directed to the website of your local BCBS company, where you can find their specific contact information and resources tailored to your plan and location.
Conclusion
Having easy access to Blue Cross Blue Shield customer service is essential for managing your health insurance effectively. Whether you need to call about general inquiries, overseas assistance, pharmacy questions, fraud reporting, or local plan details, this guide provides you with the phone numbers, email addresses, and mailing information you need to connect with the right BCBS department and get the help you require. Remember to choose the contact method that best suits your needs to ensure a smooth and efficient resolution to your queries.
