Budget understands that car rental customers are looking for great deals, but also reliable service. That’s why we focus on providing exceptional Budget Customer Service alongside our competitive rates. We believe you shouldn’t have to sacrifice quality when you’re looking for affordability. Here’s how Budget provides value and prioritizes your experience:
The Best Rate, Guaranteed
We are committed to offering you the best possible price. That’s why we offer a Best Rate Guarantee. When you create or log in to your Budget.com account, you unlock access to our best rates. We want to ensure you feel confident you’re getting a great deal.
What does our Best Rate Guarantee mean for your customer service experience?
- Transparency: We believe in clear and upfront pricing. Our guarantee reflects our commitment to showing you our best rates directly.
- Ease of Use: By creating an account, you easily access these rates. We aim to make the booking process simple and efficient.
- Trust: Knowing you are getting the best rate builds trust in our service from the very beginning of your rental journey.
Please note the following exceptions to our Best Rate Guarantee:
- Rates from other car rental companies, including Avis, National, Enterprise, Alamo, Sixt, Dollar, and Payless, are not eligible.
- Discounted rates, coupons, upgrade offers, pre-negotiated rates (group, government, corporate, tour, insurance replacement rentals), or similar special rates do not qualify.
- Package rates that include car rental as part of a bundle (e.g., airfare + hotel + car rental) are excluded.
- Rates from auction or wholesale websites that hide the car rental company’s name until after purchase are not valid.
- Rates obtained from websites requiring member login to view the rate are not applicable.
Maximize Your Budget with a Free Day
To further enhance your car rental experience and budget, Budget offers a Free Day on qualifying rentals. Earn a free day off the daily time and mileage charges on rentals of intermediate (group C) through full-size four-door (group E) cars.
How does this free day enhance your customer service experience?
- Added Value: A free day directly translates to savings, showing we value your budget.
- Flexibility: This offer allows for a longer rental period within your budget, providing more flexibility for your trip.
- Clear Benefits: The terms are clearly outlined, ensuring you understand how to take advantage of this offer.
Here are the details of the Free Day offer:
- Offer applies to one day free of daily time and mileage charges on intermediate (group C) through full-size four-door (group E) cars.
- Taxes, concession recovery fees, customer facility charges ($10/contract in CA), and fuel charges are extra.
- Optional items like LDW and other surcharges are additional.
- Valid on minimum three-day rentals.
- Customer is responsible for any additional time and mileage charges beyond one day.
- Coupon cannot be used for one-way rentals.
- Limit of one coupon per rental.
- Not valid with other coupons, promotions, or offers.
- Valid at Budget locations in the contiguous U.S. (excluding the New York Metro area).
- Holiday and blackout periods may apply; rentals beginning during blackout periods are ineligible.
- Advance reservation is required, and a profile number associated with the coupon must be provided.
- Reservations must be cancelled by the rental date to avoid coupon usage.
- Subject to vehicle availability and may not be available on all rates at all times.
- For Budget.com reservations, the free day will be applied at rental.
- Budget reserves the right to alter or expire coupons at any time without notice and coupons cannot be applied to completed rentals.
- Renters must meet Budget age, driver, and credit requirements; minimum age may vary by location, and surcharges may apply for renters under 25.
- Rental must begin on or before 12/31/23.
Enjoy a Complimentary Upgrade
As another way to enhance your rental without breaking the bank, Budget provides a Free Upgrade, subject to availability. Enjoy a one car class upgrade when booking a compact through full-size four-door car.
How does a free upgrade contribute to better customer service?
- Enhanced Experience: Driving a more spacious or comfortable car can significantly improve your rental experience.
- Unexpected Benefit: A free upgrade is a pleasant surprise that goes beyond basic service expectations.
- Value for Money: Getting more car for the same base price reinforces our commitment to providing budget-friendly options with added perks.
In Conclusion
Budget is dedicated to providing budget customer service that goes beyond just low prices. We aim to offer a valuable and positive rental experience through transparent pricing with our Best Rate Guarantee, cost-saving opportunities like a Free Day, and enhanced comfort with potential Free Upgrades. We believe that affordable car rental should also mean reliable service and customer-focused benefits. Choose Budget for your next rental and experience the difference.
