Getting in touch with your insurance provider is crucial, especially when you have questions or need assistance. This comprehensive guide provides all the necessary information to contact Bcbs Customer Service for various needs, including general inquiries, overseas assistance, pharmacy information, and fraud reporting. We’ll cover contact numbers, operating hours, and online resources to help you navigate the process efficiently.
BCBS National Information Center: Your First Point of Contact
The BCBS National Information Center is your primary resource for general inquiries regarding your benefits, services, FEP incentive programs, supplemental plans, and online tools.
Contact Information:
- Phone: 1-800-411-BLUE (2583)
- Hours: Weekdays, 8 a.m. to 8 p.m. Eastern Time (excluding holidays)
Before calling, consider browsing the Frequently Asked Questions (FAQs) section on the BCBS website. You might find the answer to your question quickly and easily.
BCBS Customer Service for Overseas Members
BCBS provides dedicated customer service support for members residing or traveling overseas. This service is available 24/7, 365 days a year.
Contact Information:
- FEHB (Federal Employees Health Benefits Program) Calls from the U.S., Puerto Rico, and the U.S. Virgin Islands: 1-800-699-4337
- FEHB Calls from Outside the U.S.: 1-804-673-1678
- PSHB (Postal Service Health Benefits Plan): +1 484-776-1200
- Email: [email protected]
- Mail Claims To: FEP Overseas, P.O. Box 1568 Southeastern PA, 19399
For assistance with claim filing, enrollment questions, and U.S. dollar check reimbursements, contact the Overseas Assistance Center:
- U.S., Puerto Rico, and U.S. Virgin Islands: 1-888-999-9862 (FEHB) or 1-833-489-1313 (PSHB)
- Outside the U.S.: Toll-free using the appropriate AT&T Country Code.
BCBS Pharmacy Customer Service
Need help with your prescription medications? BCBS offers dedicated customer service for pharmacy-related inquiries.
Contact Information:
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Retail Pharmacy Program: 1-800-624-5060 (24/7)
- Mailing Address: Service Benefit Plan Retail Pharmacy Program, P.O. Box 52057 Phoenix, AZ 85072-2057
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Specialty Pharmacy Program: 1-888-346-3731
- Hours: Monday – Friday, 7 a.m. to 9 p.m. Eastern Time; Saturday & Sunday, 8 a.m. to 6:30 p.m. Eastern Time.
- Mailing Address: CVS Specialty Service Benefit Plan Specialty Pharmacy Program, P.O. Box 52080 Phoenix, AZ 85072-2080
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CVS Caremark: 1-800-262-7890 (24/7); 1-877-337-3455 (for refills)
- Mailing Address: CVS Caremark, P.O. Box 1590 Pittsburgh, PA 15230-1590
Reporting Fraud to BCBS
If you suspect healthcare fraud, it’s vital to report it immediately.
Contact Information:
- FEP Fraud Hotline: 1-800-337-8440
- U.S. Office of Personnel Management Office of the Inspector General Fraud Hotline: Contact information available online.
- Website: www.bcbs.com/healthcare-fraud
Finding Your Local BCBS Customer Service Number
For specific questions about your benefits, claims, prior approval, or care management, contacting your local BCBS company is recommended. You can find contact information for your local BCBS company on the BCBS website.
Conclusion: Accessing the Right BCBS Customer Service
Navigating healthcare can be complex. This guide provides you with the essential resources to connect with the appropriate BCBS customer service department for your specific needs. Remember to utilize the online resources and FAQs before calling, as they may provide immediate answers to your questions. By using the information outlined above, you can efficiently access the support you need.
