In today’s fast-paced world, accessing reliable customer service is more important than ever. At Barclays Bank, we understand that your time is valuable, and you need support that fits seamlessly into your life. That’s why we offer a variety of convenient and secure ways to connect with our customer service team, ensuring you can get the help you need, when you need it. Whether you prefer the immediacy of social media, the security of in-app messaging, or specialized services, Barclays is committed to providing accessible and efficient customer support.
Connect Through Social Media Channels
Barclays embraces the digital age, offering customer service through various social media platforms. For quick queries and updates, our social channels provide a direct line to our support teams. You can reach out to us on the platforms you use daily, knowing you’re communicating with verified Barclays accounts. Always look for the verified tick or badge on our profiles to ensure you are interacting with a genuine Barclays representative and avoid imitation accounts. Remember, for your security, Barclays will never ask for sensitive information like Telephone or Online Banking passcodes, PINs (including PINsentry), or full card details through social media.
Apple Messages
For Apple users, messaging us directly through Apple Messages is a convenient option. Our verified account, identifiable by a black tick and our official website ‘barclays.co.uk’ visible when you click on the ‘l’ next to our name, is ready to assist you. Simply tap to send a message and start a secure conversation with the Barclays UK Team.
Facebook, YouTube, and LinkedIn
Stay connected with Barclays and informed about the latest updates by following us on our other social media channels:
- Facebook: Keep up-to-date with news and announcements on our Facebook page.
- YouTube: Explore our YouTube channel for helpful videos and updates on everything happening at Barclays.
- LinkedIn: Join the discussions on the latest business topics and connect with us professionally on LinkedIn.
Secure In-App and Online Banking Messaging
For secure and private conversations, utilize the messaging features within the Barclays app and Online Banking. Accessible 24/7, our digital assistant is available to provide instant support for common queries. For more complex issues, our dedicated team members are ready to assist you between 7am and 11pm. Simply navigate to ‘Contact us’ in your Barclays app or ‘Help and Support’ in Online Banking to start a secure message. Please note that you must be 16 or over to use the app or Online Banking, and terms and conditions apply.
British Sign Language (BSL) Service
Barclays is dedicated to accessibility and inclusivity. For customers who are deaf or hard of hearing and use British Sign Language (BSL), we provide a dedicated SignVideo service. This service facilitates communication by connecting you with a BSL interpreter who will translate sign language to spoken word for our advisors, ensuring you can safely and effectively communicate with us via phone. Learn more about this service and how to access it on our SignVideo page.
Stay Informed with Service Status Updates
Want to know about the real-time status of Barclays services? Check our status updates page for the latest information on service availability and performance.
Conclusion
Barclays Bank is committed to providing exceptional customer service through a variety of accessible and convenient channels. From social media and secure in-app messaging to specialized services like BSL support, we strive to make getting help easy and efficient. Choose the method that best suits your needs and experience the peace of mind that comes with knowing Barclays customer service is always within reach.
