AXS facilitates ticket sales for entertainment venues, promoters, and sports teams, connecting fans with their favorite events. This guide outlines key aspects of Axs Customer Service, including purchasing tickets, understanding refund policies, and resolving common issues.
Understanding AXS as a Ticketing Platform
AXS acts as a sales agent for its clients, meaning “AXS” encompasses both the platform and the client’s actions regarding ticket sales and event attendance. When purchasing a “resale” ticket, you buy directly from the seller, with AXS facilitating the transaction. For events in the US, AXS Group LLC operates the service, while AXS Group Canada handles Canadian events.
Ticket Purchases: Primary vs. Resale
AXS offers both primary tickets (sold directly by the event organizer) and resale tickets (previously purchased tickets resold by other fans).
Primary Ticket Purchases
Primary tickets typically include per-ticket service charges and per-order handling or processing fees. Delivery fees may apply depending on the chosen method, with mobile delivery to your AXS account often being free. These fees cover the cost of providing the service.
Resale Ticket Purchases
Resale tickets may have varying buyer and logistics fees, disclosed before purchase. AXS reserves the right to adjust these fees. Purchasing a resale ticket constitutes a contract with the seller, not AXS. AXS doesn’t guarantee the accuracy of resale ticket information; buyers are responsible for their purchase decisions based on the provided information. For detailed support on Marketplace purchases, visit https://www.axs.com/jp/marketplace.
Payment Methods and Policies
Various credit cards, debit cards, and digital payment methods like PayPal are accepted. Accepted methods may change and are subject to their own terms. All charges are payable at the time of purchase unless a payment plan is available (e.g., for season tickets). All sales are generally final and non-refundable unless explicitly stated otherwise or in accordance with client terms.
Ticket Resale: Rules and Regulations
Reselling tickets in violation of posted restrictions or laws is prohibited and may lead to ticket revocation without refund. Resale is permitted through the AXS platform according to client instructions. AXS acts as an intermediary, not the seller, for resale tickets. Sellers are responsible for ensuring compliance with laws and any restrictions on the ticket. Sellers are also responsible for applicable taxes and any seller fees imposed by AXS.
Event Cancellations and Postponements
If an event is canceled without rescheduling, refunds are generally issued, though policies vary by client. AXS or the client may retain certain fees. For rescheduled events, AXS attempts to offer comparable tickets but cannot guarantee availability. Refunds for postponed or rescheduled events are generally not offered unless required by law or specified by the client. Changes to opening acts or guest artists do not constitute event cancellation and do not warrant refunds. For detailed refund information, always refer to the specific event page and the client’s policies.
AXS Customer Service Contact Information
For questions or concerns, contact AXS customer service at [email protected] or call 1-888-929-7849. The helpline allows account management and setup, requiring personally identifiable information for verification. For Marketplace inquiries, visit https://www.axs.com/jp/marketplace.
Conclusion
Understanding AXS’s role as a ticketing platform, the different ticket types, and the associated fees and policies is crucial for a smooth event experience. By familiarizing yourself with this guide and utilizing the provided contact information, you can effectively navigate the AXS platform and address any customer service needs. Always refer to the specific event page and your purchase confirmation for the most accurate and up-to-date information.
