AT&T Business Customer Services: Driven by Technological Innovation

Legg’s leadership of AT&T Technology Services (ATS) encompasses network, business, and consumer technology platforms. Expert teams within ATS focus on developing innovative products and services leveraging AT&T’s advanced 5G and fiber network. This dedication to cutting-edge technology directly translates into improved service offerings for AT&T Business customers. Furthermore, incorporating the chief data office and chief security office within ATS highlights the company’s commitment to data-driven insights and robust security measures in a world of evolving cyber threats.

Legg’s responsibilities extend to software development, mobile and fixed network technology strategy, cybersecurity, data management, cloud infrastructure (both public and private), middleware, data center infrastructure, intellectual property, and the overall software technology strategy. This comprehensive approach ensures that all aspects of AT&T’s technology ecosystem contribute to delivering exceptional business customer services. Modernizing legacy IT and network infrastructure, migrating to the cloud, and retiring outdated systems are key priorities under his leadership.

Legg manages a multi-billion-dollar budget focused on a major technology transformation initiative. This initiative aims to modernize AT&T’s infrastructure, accelerate product development, integrate AI into technical and business processes, upgrade the 4G core to a standalone 5G core, enhance software development practices, upskill employees, and position AT&T for a future driven by software product development and enhanced connectivity. Each of these areas contributes to a superior experience for AT&T business customers.

Before joining AT&T in 2020, Legg served as executive vice president and CTO for WarnerMedia and Turner, leading technology strategy and development for both companies. This prior experience provides valuable insight into the media and entertainment industry, further enriching his understanding of customer needs and technological solutions. His leadership also extended to product monetization and business development at TBS, Inc., where he oversaw TV Everywhere and non-linear product distribution strategies.

Legg’s experience also includes management positions at AOL, Oracle, and Accenture, demonstrating a diverse background in technology and business. His educational background includes a Bachelor of Arts degree in political science from Brown University. He actively participates in the Customer Advisory Boards for Microsoft and IBM, and frequently shares his expertise at industry events like CES. Recognized as a top 50 tech leader on Forbes CIO Next 2022 and recipient of Broadcasting & Cable’s Technology Leadership Award in 2016, Legg’s leadership and vision are instrumental in shaping the future of AT&T Business customer services. His focus on innovation and customer-centric solutions ensures that AT&T remains at the forefront of the telecommunications industry.

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