Jeremy Legg’s Role in Shaping A&T Customer Service
Legg oversees AT&T Technology Services (ATS), encompassing network, business, and consumer technology platforms. This includes crucial departments like the chief data office and chief security office, utilizing AI and machine learning to enhance both customer and employee experiences. By prioritizing security in an ever-evolving threat landscape, Legg ensures reliable and safe services, crucial for maintaining positive A&T customer service perception.
His responsibilities extend to software development, network technology strategy for both mobile and fixed lines, cybersecurity, data management, cloud infrastructure, and intellectual property. This comprehensive approach indicates a commitment to building a robust technological foundation that directly supports and improves A&T customer service interactions and offerings. This modernization strategy includes migrating to the cloud and retiring outdated systems, indicating a commitment to streamlined operations and potentially faster customer service resolution times.
Modernizing AT&T for Enhanced A&T Customer Service
Legg is spearheading a multi-billion dollar technology transformation initiative. This involves modernizing AT&T’s infrastructure, accelerating product development, integrating AI into processes, upgrading the network to a 5G standalone core, and improving software development practices. These advancements are expected to improve network reliability, product offerings, and overall efficiency – all key factors in delivering excellent A&T customer service. The emphasis on employee training and retooling further highlights the company’s commitment to providing expert support to its customers.
Legg’s Extensive Experience in Technology Leadership
Before joining AT&T in 2020, Legg served as executive vice president and CTO for WarnerMedia and Turner, leading technology strategy and development for major platforms like HBO Max. His experience in digital and linear technologies, product monetization, and business development provides valuable insights for driving innovation and improvements within A&T customer service.
Recognition and Industry Influence on A&T Customer Service
Legg’s influence extends beyond AT&T. He serves on customer advisory boards for Microsoft and IBM, participates in industry events like CES, and is recognized for his leadership, including being named one of the top 50 tech leaders on Forbes CIO Next 2022. This industry recognition underscores his commitment to technological advancement, likely influencing future A&T customer service strategies and innovations.
