UTA is committed to providing exceptional customer service, ensuring a smooth and enjoyable public transit experience for all riders. Whether you need help planning your trip, understanding fares, or resolving service issues, UTA’s dedicated customer service team is available to assist you through various channels.
Comprehensive Assistance for All Your Transit Needs
UTA’s customer service representatives are equipped to handle a wide range of inquiries, including:
- Trip Planning: Get personalized route recommendations, real-time arrival information, and assistance with navigating the UTA network.
- Fare Information: Understand fare structures, purchase options, and available discounts for seniors, students, and other eligible riders.
- General Questions and Concerns: Address any questions about UTA services, policies, or procedures.
- FAREPAY Card Assistance: Manage your FAREPAY card, check your balance, and report lost or stolen cards.
- Lost and Found: Report lost items and inquire about found items on UTA vehicles or properties.
- Transit Passes and Reduced Fare Programs: Learn about available transit pass options and eligibility requirements for reduced fare programs.
- Multi-lingual Support: Access customer service in over 240 languages and dialects.
Convenient Ways to Connect with UTA Customer Service
UTA offers multiple convenient ways to contact their customer service team:
- Phone: Call (801) RIDE-UTA (801-743-3882) Monday through Saturday from 6 a.m. to 9 p.m. and Sunday from 8:30 a.m. to 5 p.m.
- Email: Send your inquiries to [email protected].
- Social Media: Connect with UTA on X (@rideuta) for limited service information and general questions from 5 a.m. to 9 p.m. Monday through Saturday and 8:30 a.m. to 7 p.m. Sunday.
- Online Comment Forms: Submit your questions or feedback through the comment forms available on the UTA website.
Stay Informed with Service Alerts
Sign up for route-specific service alerts via text and email to stay updated on delays, detours, and other important service information. Visit rideuta.com/signup to subscribe.
Resolving Service Issues and the ReConnect Program
For questions regarding service delays, missed trips, unplanned detours, UTA On Demand unavailability, or other service disruptions, contact UTA customer service. Representatives can provide detailed information and estimated arrival times for the next vehicle.
In cases of significant delays exceeding 15 minutes, you may be eligible for a ReConnect voucher. This voucher provides complimentary transportation through Lyft, Uber, or Yellow Cab/Ute Cab to help you reach your destination. Note that ReConnect is a discretionary program subject to availability and eligibility criteria. See the ReConnect FAQs for more details.
Lost and Found Services and Locations
To report a lost item, utilize the online Report Lost Item Form on the UTA website. UTA operates Lost and Found offices at the following locations:
- Provo Central Station: 701 S. Freedom Boulevard, Provo, UT 84601; (801) 227-8923; Monday-Friday, 7 a.m. to 6 p.m.
- Salt Lake City: 3600 S. 700 W., Salt Lake City, UT 84119; (801) 287-4664; Monday-Friday, 7 a.m. to 6 p.m.
- Ogden Transit Center: 2393 Wall Avenue, Ogden, UT 84401; (801) 626-1207; Monday-Friday, 7 a.m. to 6 p.m.
Additional Contact Information
- UTA Paratransit: (801) 287-7433
- Guaranteed Ride Home (Eco Pass Holders Only): (801) BUS-HOME (287-4663)
- UTA Transit Police: (801) 287-EYES (3937)
- Crossing and Crossing Arm Issues: 1-844-887-5455 (note the crossing ID number)
- TDD: Relay Service 711 (for deaf or hearing-impaired individuals)
UTA values your privacy and protects personally identifiable information submitted to customer service. Comments are used for internal purposes only and subject to the Governmental Records Access and Management Act (GRAMA).
