Arvest Bank is committed to providing robust customer service, especially when our communities need us most. Following the severe storms and tornadoes that impacted Oklahoma on May 6th, Arvest is offering a range of financial assistance options to support individuals, families, nonprofits, and businesses in the affected “Primary County” disaster areas. We understand the challenges these weather events create, and we are here to help our customers navigate the recovery process.
Arvest customer service banner image showing the Arvest logo with text 'Here to help our customers and communities', symbolizing disaster relief and financial assistance for Oklahoma storm victims.
For those impacted, understanding the available resources is the first step towards recovery. Arvest is working diligently to ensure our customer service channels are readily accessible and equipped to provide the necessary support. Here are the key assistance programs available:
SBA Low-Interest Disaster Loans: Your Path to Recovery
The U.S. Small Business Administration (SBA) has declared a major disaster in Oklahoma, triggered by events including the May 6th storms. This declaration opens the door for low-interest federal disaster loans for various needs.
Who is eligible? Businesses of all sizes, nonprofit organizations, homeowners, and renters within the declared disaster areas are eligible to apply.
Loan Details: The SBA determines loan amounts and terms based on each applicant’s unique financial situation.
How to Apply: For complete details and to start your application, please visit the official SBA disaster assistance website: sba.gov/disaster.
Dedicated Support for Arvest Commercial Banking Customers
For our commercial banking customers in Oklahoma, Arvest Customer Service includes direct, personalized support. If your business has been affected by the recent storms, we encourage you to reach out to your local Arvest banker immediately. They are prepared to discuss your specific situation and guide you through available assistance and financial solutions tailored to your business needs.
Mortgage, Credit Card, and Consumer Loan Payment Assistance
Arvest understands that storm-related disruptions can impact your ability to manage your loan payments. Our customer service teams are ready to work with you to explore flexible payment arrangements.
Mortgage Assistance:
- Click here to connect with our mortgage team online.
- Call us at (800) 366-2132, ext. 5609. We are available Monday-Friday, 8 a.m.-8 p.m. CT.
- Explore homeowner assistance resources at our Resource Center.
Credit Card Assistance:
- Contact us at (800) 637-3055 to discuss payment options and general support. Our customer service representatives are available Monday-Friday 8 a.m.-5 p.m. CT.
Consumer Loan Assistance:
- Call us at (855) 267-1303, option 2. Our hours of operation are Monday-Friday 8 a.m.-5 p.m. CT.
Treasury Management Customer Service for Business Continuity
For Arvest treasury management customers, maintaining business operations is crucial. If you are experiencing challenges accessing Cash Manager for “exception items” due to storm-related issues, our Treasury Management Customer Services team is available to assist you. Please contact them at (877) 849-2274 for immediate support and guidance.
USDA Disaster Assistance for Farmers and Livestock Producers
The agricultural community is vital to Oklahoma, and Arvest customer service extends to supporting farmers and livestock producers impacted by the storms. The U.S. Department of Agriculture (USDA) offers disaster assistance programs to aid in recovery from adverse weather events.
Impacted producers are encouraged to:
- Contact your local USDA Service Center as soon as possible.
- Report any losses of crops, land, infrastructure, or livestock.
- Learn more about the USDA programs available to support your recovery.
FEMA Disaster Assistance for Individuals and Households
The Federal Emergency Management Agency (FEMA) provides essential financial and direct services to individuals and households in declared disaster areas. If you have been affected by the Oklahoma storms, FEMA assistance may be available to you.
- To learn more about FEMA programs and eligibility criteria.
- To apply for assistance online, please visit: disasterassistance.gov.
Ensuring Mail Delivery During Displacement
For customers who are temporarily displaced from their homes, managing mail delivery is important. The U.S. Postal Service (USPS) offers services to help you receive your mail while your residence is being repaired or rebuilt.
- Learn about mail holding and forwarding options from USPS by clicking here.
Arvest Bank is deeply committed to our Oklahoma customers and communities. We understand that recovering from severe storms is a significant undertaking, and our dedicated customer service teams are here to provide the financial assistance and support you need every step of the way. Please don’t hesitate to reach out to any of the resources mentioned above to learn more and begin your recovery process.
