It’s incredibly frustrating when you’re a paying subscriber to a service and run into roadblocks when seeking support. Like many, I’ve experienced the maze of trying to find a direct Arlo Customer Service Number, only to be met with the perplexing statement that “Arlo does not have a phone number to call in order to prevent scams.” This is particularly challenging when, like myself in a medical facility with only a landline, phone communication is the most accessible option due to a broken cell phone. Having used a phone to contact Arlo in the past, the current stance feels contradictory.
Beyond the phone number dilemma, navigating Arlo’s online support system presents its own set of hurdles. Many users, myself included, find it impossible to view open or closed support cases through the website or web portal. This lack of transparency adds to the feeling of being stuck and unheard. The support experience often devolves into a cycle of lengthy, and ultimately unproductive, chat sessions. Imagine spending over five and a half hours in chat support in a single day, only to be disconnected almost precisely at the one-hour mark each time. This constant restarting means valuable time is wasted re-explaining issues to each new representative, who then needs to review extensive case notes, leaving little time for actual problem-solving.
Further compounding the frustration is the issue of unresolved cases. If a chat stretches beyond an hour, disconnections are frequent. Even when requested uploads are meant to update support cases, they sometimes vanish. Cases are then closed after 30 days, deemed “null” due to storage limitations, forcing users to wait for the issue to reoccur and begin the frustrating process anew. This cyclical nature of reporting the same problems and facing the same dead ends is incredibly inefficient and disrespectful of customer time.
A significant point of contention is the expectation of phone support with a paid subscription. During signup and even now, there’s no clear indication that phone support is exclusively app-based. It raises questions about the true value of a paid subscription if basic support channels are seemingly unavailable or intentionally obscured. Furthermore, the effectiveness of Arlo’s support resolution is questionable. Are cases truly resolved, or simply closed due to time or storage constraints? And what about the promised cloud backup? If recordings or entire days of footage disappear, are subscribers genuinely receiving the full 30 days of cloud backup they are paying for? These experiences leave paying customers wondering, “What exactly are we paying for?” when core service guarantees and accessible support, like a readily available Arlo customer service number, appear to be absent or unreliable.
