At Apple, we believe in the power of connection and the importance of exceptional customer experiences. If you’re passionate about technology and dedicated to helping people, a career in Apple Customer Service could be your perfect story. Join a team that values your unique skills and empowers you to make a difference in customers’ lives around the globe.
Online Support Roles
Shape the digital face of Apple support. Our Online Support teams are the architects of seamless online experiences for Apple customers worldwide. You could be instrumental in developing and refining our industry-leading support website, innovative support app, vibrant customer community forums, or engaging social media platforms. If you have expertise in Content Editing, Graphic Design, User Experience (UX) Design, Web Production, Web Analysis, Content Strategy, or Program Management, your skills are highly valued here. Imagine crafting intuitive interfaces and delivering vital information that empowers millions of Apple users daily.
Find available Online Support roles
Technical and Direct Customer Support Careers
Become the voice that customers trust. In Technical Support and Customer Support roles, you’ll be on the front lines, providing real-time assistance via phone, chat, or email. This is your opportunity to share your enthusiasm for Apple products and services, building genuine connections with customers, partners, and program members. Whether you’re guiding someone through a new feature or expertly troubleshooting a technical challenge, you’ll be making a tangible positive impact on their day. Beyond direct support, roles in training, communications, and leadership are also available, allowing you to amplify your impact across the entire customer service ecosystem. If you excel in communication, problem-solving, and have a genuine desire to help, explore how you can thrive in these dynamic environments.
Find available Technical Support and Customer Support roles Learn about Apple Support Advisors
Apple Store Support Opportunities
Elevate the in-store customer journey. The Apple Store is more than a retail space—it’s a place where customer relationships begin and flourish. As part of our Apple Store Support team, you’ll use your passions to help customers realize their creative and technical aspirations. One moment you might be helping a customer synchronize music with video projects, and the next, you could be teaching photo editing techniques or even introducing a child to the world of coding. If you possess a knack for hands-on problem-solving and enjoy direct customer interaction, you can excel in diagnosing and resolving technical issues, ensuring customers remain connected to the Apple ecosystem they love. Roles such as Creative, Technical Specialist, and Genius await individuals who are enthusiastic, customer-focused, and technically adept. This is where your passion for Apple products and exceptional service comes to life in a vibrant, face-to-face setting.
Find available Apple Store Support roles Learn about Apple Store Technical Support roles
AppleCare Business Development Careers
Drive innovation in Apple’s support products. Join AppleCare Business Development and play a key role in managing Apple’s renowned service and support offerings, including AppleCare+ and the AppleCare Protection Plan. This team is dedicated to providing customers with invaluable peace of mind through extended warranty and support eligibility, enhanced service experiences, and comprehensive accidental damage coverage. Team members also champion AppleCare product sales to both individual customers and large institutions, as well as expertly manage service delivery for these important accounts. If you have a background in Product Management, Account Management, Sales Training, Sales Forecasting, or Business Development Management, you can contribute to the strategic growth and evolution of Apple’s customer support products.
Find available AppleCare Business Development roles
Service Channel Management and Operations Roles
Be the engine behind world-class hardware service. Become part of the Service Channel Management and Operations team and contribute to delivering exceptional hardware service through the Apple Store, Apple Authorized Service Providers, and Apple Repair Centers. Your expertise could be pivotal in developing efficient repair processes, managing our complex global service and parts supply chain, building strong relationships with service providers worldwide, or creating and delivering impactful technical training programs. If you possess skills in Hardware Engineering, Planning, Procurement, Service Channel Management, Program Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training, or Technical Content Production, you can play a critical role in ensuring Apple’s hardware service is second to none.
Find available Service Channel Management and Operations roles
Begin your story in Apple Customer Service today and be a part of a team that’s dedicated to making a difference, one customer at a time.
