At Amtrak, customer service is not just a department; it’s the cornerstone of our passenger experience. As the nation’s only intercity passenger rail operator, we pride ourselves on creating a welcoming and supportive environment for every traveler. Our customer service employees are the architects of this positive atmosphere, consistently exceeding passenger expectations across various roles and locations. From the bustling energy of our stations to the dynamic environment aboard our trains and the responsive support of our call and operations centers, Amtrak offers diverse opportunities for customer service professionals. Whether you thrive in face-to-face interactions as a train attendant or excel in digital communication as part of our social care team on platforms like Twitter, your contribution is vital to Amtrak’s ongoing success.
On Board Services: Your Journey on the Rails to Exceptional Service
Our On Board Services (OBS) team members are the heart of the Amtrak travel experience while passengers are en route. These roles are perfect for individuals who enjoy a dynamic work environment and take pride in ensuring passenger safety, comfort, and overall satisfaction. OBS employees are more than just staff; they are hosts, responsible for delivering first-class amenities and a positive atmosphere throughout the journey. The unique nature of OBS roles means you’ll be on the move, often traveling the entire length of a route, which can vary from a few hours to two days. Flexibility is key as these positions operate around the clock, 7 days a week, including nights, weekends, and holidays. If you are seeking a career that breaks away from the routine and offers the chance to work in a constantly changing and engaging setting, an OBS role at Amtrak could be your ideal destination.
Station Services: The First and Lasting Impression of Amtrak Hospitality
Station Services employees are the welcoming face of Amtrak at our stations nationwide. These professionals are dedicated to providing superior customer service from the moment passengers arrive until they depart. Whether you’re assisting at the ticket counter, guiding passengers on the station floor, or providing support on the platform, your role is crucial in setting a positive tone for the entire Amtrak journey. The responsibilities within Station Services are varied and depend on the station’s size and passenger volume. You might be involved in ticket sales, assisting with boarding and detraining, managing baggage, ensuring station cleanliness, and providing general information and assistance. This multifaceted role requires adaptability and a commitment to ensuring every passenger interaction is helpful and efficient.
If you possess exceptional interpersonal skills, communicate with clarity and effectiveness, and are passionate about delivering outstanding customer service, Amtrak wants you to join our team. We are looking for individuals who are ready to contribute to a positive travel experience for every Amtrak passenger. Search for Customer Service jobs at Amtrak today and embark on a rewarding career path where you can make a real difference in people’s journeys.
