Navigating your telecommunications services shouldn’t be complicated. At Altafiber, we are committed to providing you with clear and accessible customer service to address all your billing inquiries and support needs. This guide outlines essential information regarding your Altafiber bill and how to get the help you need.
Understanding Your Bill and Payment Options
Making payments with Altafiber is straightforward. To ensure timely processing, please detach the remittance slip from your bill and mail it along with your payment to:
CBTS, P.O. Box 748001, Cincinnati, OH 45274-8001.
It’s important to note that payments received after the due date may incur a late payment charge of 2.0%, which will be applied to your next bill. For any communications concerning disputed amounts, including checks or instruments tendered as full satisfaction of debt, please send them to the same address: CBTS P.O. Box 748001, Cincinnati, OH 45274.
Billing FAQs and Online Resources
Do you have questions about your Altafiber bill? For quick answers to frequently asked questions, visit our comprehensive Billing FAQs page at go.cbts.com/communications-billing-faqs. This resource is designed to provide immediate assistance and clarify common billing inquiries.
For 24-hour service and account management, Altafiber’s online portal is available anytime at my.cbts.com. Here, you can conveniently view your bills, review payment history, manage trouble tickets, and contact us for support.
Resolving Billing Issues and Filing Complaints
If you have questions or believe there is an error on your bill, please contact our Business Office within 60 days of the billing date. Calling us initiates a billing review to address your concerns. Please be aware that invoices for non-regulated services not disputed within this 60-day period may not be subject to dispute afterward.
Contacting Altafiber Business Office:
- Residential Customers: 513-565-2210 or 1-800-571-6601
- Business Customers: 513-566-5050 or 1-800-571-6601
- TDD/TTY Customers: 513-381-6580 or 1-800-768-3147
If you are unable to resolve your issue after contacting our Business Office, you may escalate your concern by writing to our Customer Service Manager at:
Customer Service Manager, P.O. Box 2301, Cincinnati, OH 45201-0693
You can also call the Customer Service Manager directly at 513-565-6005 or 1-800-768-3147.
External Resources and Further Assistance
For unresolved complaints or for general utility information, residential and business customers in Ohio can contact the Public Utilities Commission of Ohio (PUCO) for assistance.
Public Utilities Commission of Ohio (PUCO):
- Phone: 1-800-686-7826 (toll-free), Weekdays 8:00 a.m. to 5:00 p.m.
- Website: www.puco.ohio.gov
- Hearing or Speech Impaired: 7-1-1 (Ohio relay service)
The Ohio Consumers’ Counsel (OCC) is another valuable resource, representing residential utility customers in matters before the PUCO.
Ohio Consumers’ Counsel (OCC):
- Phone: 1-877-742-5622 (toll-free), Weekdays 8:00 a.m. to 5:00 p.m.
- Website: www.pickocc.org
Altafiber is dedicated to ensuring you have the support and information you need. Whether you have a billing question or need to resolve a complaint, we are here to assist you through multiple channels and resources.
