Need to get in touch with Air Canada Customer Service? Whether you’re planning your trip, need assistance during your travels, or have post-travel inquiries, Air Canada provides multiple avenues for support. This comprehensive guide will direct you to the right resources to ensure your concerns are addressed efficiently.
For immediate assistance, you can reach Air Canada’s travel experts toll-free at 1-866-529-2079. This line is your first point of contact for general inquiries and booking assistance.
If your travel is imminent, specifically within the next 48 hours, or if you are currently at your destination and require urgent support, it’s crucial to contact their dedicated Customer Care team directly. This team is equipped to handle time-sensitive issues and travel disruptions.
Before reaching out, it’s also worth checking Air Canada’s comprehensive FAQ page. This resource answers a wide range of questions related to booking, travel information, and much more. You might find quick solutions to common queries here, saving you time and effort.
For flight-specific inquiries, especially if your booking was made directly with Air Canada, it is recommended to contact the airline directly. This ensures you receive the most accurate and relevant information regarding your flight details.
Air Canada also encourages customers to utilize their online resources. Explore the Manage your booking page to resolve many issues online, from seat selection to special requests. However, if you prefer to speak with someone directly, phone support is available for various topics, as detailed below.
Contact Air Canada Customer Service for Booking Your Trip
Planning a new adventure? Air Canada’s customer service team is ready to assist with booking your flights and travel packages.
Call toll-free: 1-866-529-2079
Their business hours for booking inquiries are:
- Monday to Friday: 8 a.m. to 9 p.m. ET
- Saturday and Sunday: 9 a.m. to 5 p.m. ET
Are you organizing a group trip? Air Canada offers specialized assistance for group bookings. You can request a group quote online for a convenient way to start planning. Alternatively, you can call their dedicated group booking line toll-free at 1-866-529-2079.
For specific destinations and group travel types, please note the following hours:
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Caribbean, Mexico, Europe, and North America Group Bookings:
- Monday to Friday: 8 a.m. to 8 p.m. ET
- Saturday: 9 a.m. to 5 p.m. ET
- Sunday: Closed
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Cruise Groups:
- Monday to Friday 9 a.m. to 5 p.m. ET
- Email: [email protected]
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Meeting & Incentive Groups:
- Email: [email protected]
Air Canada Customer Service: Support Before You Go
Need help managing your booking before your departure? Air Canada offers several options for pre-travel support.
For online self-service, the Manage your booking page is your go-to resource. Here, you can handle tasks such as:
- Adding seat selection
- Making special hotel requests
- Adding Aeroplan numbers
If you require further assistance or prefer to contact customer service directly, you can utilize their Contact form for online inquiries. Before calling, it’s advisable to explore the Manage your booking page to see if your issue can be resolved online quickly.
For phone support regarding pre-travel inquiries, you can call:
Toll-free (North America): 1-800-296-3408
Outside of North America: 1-514-876-0766 (long distance charges may apply)
Business hours for pre-travel inquiries are:
- Monday to Friday: 6 a.m. to 9 p.m. ET
- Saturday and Sunday: 6 a.m. to 5 p.m. ET
Air Canada Customer Service: Assistance During Your Trip
If you are currently at your destination and require assistance during your vacation booked through Air Canada Vacations, please use the dedicated phone numbers provided below. These numbers are specifically for customers who are already traveling and need in-destination support.
| Destination | Phone Number(s) |
|---|---|
| Antigua | 1-268-462-6632 |
| Aruba | 1-297-522-4480, 1‑297‑597‑3142 or 1‑297‑597‑3121 |
| Bahamas – Nassau | 1-242-397-5000 |
| Barbados | 1-246-432-0774 or 1-246-280-0240 |
| Costa Rica – Liberia/San Jose | 011 506-2105-0650 / 0651 or 011 506-8788-3720 |
| Cuba – Cayo Coco | 011 53 33 305 802 |
| Cuba – Havana/Varadero | 011 53 45 668 817 or 011 53 45 668 819 |
| Cuba – Holguín | 011 53 24 85 30 48 |
| Cuba – Santa Clara | 011 53 42 35 0455 |
| Curaçao | 011 599 9 869 9559 |
| Dominican Republic (all) | 1‑849‑200‑1217 |
| Grenada | 1-473-439-2828 |
| Jamaica | 1-877-768-8370 ext. 4634 or ext. 4666 |
| Mexico – Cancun | 800 461 06 78 |
| Mexico – Cozumel | 011 52 987 872 4081 ext. 105 |
| Mexico – Huatulco | 011 52 958 587 1290 |
| Mexico – Ixtapa | 011 52 755 553 3351 |
| Mexico – Los Cabos | 011 52 624 163 7391 or 011 52 624 163 7392 |
| Mexico – Puerto Vallarta | 011 52 322 221 3066 |
| Panama | 011 507 340 9875 |
| Saint Kitts and Nevis | 1-869-465-4167 or 1‑869‑465‑4039 |
| Saint Lucia | 1-758-452-0865 or 1‑758‑452‑0866 |
| Saint Martin/Sint Maarten | 1-305-851-6644 |
| Turks and Caicos | 1-649-243-5151 |
For all other destinations not listed above, you can reach Air Canada customer service at:
Toll-free (North America): 1-800-296-3408
Outside of North America: 1-514-876-0766 (long distance charges may apply)
You can also utilize their Contact form for support during travel.
Business hours for inquiries during travel are:
- Monday to Friday: 6 a.m. to 9 p.m. ET
- Saturday and Sunday: 6 a.m. to 5 p.m. ET
For emergency assistance during your trip, please call:
- From USA or Canada: 1-800-387-2487
- From Mexico: 011 800 514 1890 or 905-816-2561
Air Canada Customer Service: Post-Travel Support
For inquiries after your trip, specifically concerning flights, airport services, and baggage issues, Air Canada requests that you contact them directly through their Consumer support form. This ensures your post-travel concerns are routed to the appropriate department within Air Canada for efficient resolution.
For general support after your trip, you can use their Contact form or call:
Toll-free: 1-800-296-3408
Business hours for post-travel inquiries are:
- Monday to Friday: 9 a.m. to 5 p.m. ET
If you need to make a travel insurance claim, please contact Allianz Global Assistance directly at 1-833-812-0672.
Other Air Canada Customer Service Inquiries
For inquiries related to your Aeroplan points balance or any issues with your Aeroplan account, please contact Aeroplan directly at 1-800-361-5373. You can redeem your points by booking online. For assistance with bonus points or help redeeming your points, you can call 1-866-529-2079.
If your vacation destination is under a Tropical Storm Warning, Hurricane Watch, or Hurricane Warning issued by the National Hurricane Center/Tropical Prediction Centre (NHC/TPC), please contact Air Canada’s Customer Care team at 1‑800‑296‑3408 to discuss your rebooking options and ensure your safety.
Please note that Air Canada’s physical offices are currently closed to visitors.
Quebec office: 1440 St. Catherine Street West, Suite 600 Montreal, Quebec H3G 1R8
Ontario office: 5925 Airport Road, Suite 700 Mississauga, Ontario L4V 1W1
For donation or sponsorship requests, please email [email protected].
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By providing a variety of contact methods and clearly categorizing support based on your travel stage, Air Canada aims to make customer service accessible and efficient. Whether you prefer phone, online forms, or self-service options, Air Canada customer service is structured to assist you with your travel needs.
