Aflac is a well-known supplemental insurance provider, offering policies to help cover expenses not typically covered by major medical insurance. But what happens when you need help with your policy, have questions about a claim, or need to contact Aflac Customer Service? This comprehensive guide provides all the essential information you need to connect with Aflac, ensuring you receive the support you require.
How to Contact Aflac Customer Service by Phone
Aflac offers various phone numbers to cater to specific customer needs:
- General Customer Service: For general inquiries, policy information, or claims assistance, call Aflac’s Customer Solutions Center at 800.992.3522.
- Dental and Vision: For questions specific to Aflac’s dental and vision plans, contact 877.864.0625. Davis Vision Customer Care can be reached at 800.999.5431 (Monday-Friday, 8 a.m. – 9 p.m. ET).
- Group Customer Service: If you have an Aflac policy through your employer, contact the Aflac Group Customer Solutions Center at 800.433.3036.
- New York Customers: Residents of New York can contact a dedicated customer service line at 800.366.3436.
- Tier One Customer Service: For specific inquiries related to Tier One services, call 866.990.2668 (Monday-Friday, 8 a.m. – 8 p.m. ET).
- Medicare Supplement Policyholders: Depending on the issuance date of your Medicare Supplement Policy, different contact numbers apply. Refer to the original document for specific numbers based on your policy date.
Contacting Aflac Customer Service Online and by Mail
Beyond phone support, Aflac provides several other ways to get in touch:
- Online Account: The Aflac website allows registered users to manage their policies, submit and track claims, make payments, and update account information.
- File a Complaint Online: If you have a complaint, you can file it online through Aflac’s website using their dedicated complaint form. For fax submissions, use 706.660.7080.
- Mail Payments: To mail your Aflac payments, send them to: Aflac, 1932 Wynnton Road, Columbus, GA 31999. Be sure to include your Aflac account or policy number with your payment.
- Consumer Response and Resolution by Mail: For written correspondence regarding consumer issues, mail to: Aflac, Consumer Response and Resolution Department, PO Box 5388, Columbus, GA 31906-0388.
Additional Aflac Contact Information
- Share a Testimonial: Share your positive customer service experiences by contacting Aflac through their website or emailing [email protected].
- Report Fraud: To report suspected fraud, call 800.578.3107, email [email protected], or submit a report online through their fraud reporting platform.
Aflac Customer Service Fax Numbers
Aflac provides specific fax numbers for different departments:
- Claims: 877.442.3522
- Policy Services: 800.448.8922
- Aflac Group Claims: 866.849.2970
- Aflac New York Claims: 877.844.0201
- Aflac New York Policy Services: 888.694.1265
This guide provides a comprehensive overview of how to connect with Aflac customer service. Whether you need assistance with a claim, have policy questions, or require other support, utilizing these resources will help you effectively communicate with Aflac and receive the assistance you need. Remember to always have your policy number ready when contacting Aflac for faster service.
