Adobe Target is a powerful platform for personalization and optimization, and understanding how to access support when you need it is crucial for success. Whether you’re looking for guidance, troubleshooting issues, or wanting to learn more about Target’s features, Adobe Customer Service offers a range of resources to assist you. This guide outlines the various avenues available to connect with Adobe’s support network and get the help you need for Adobe Target.
Leverage the Adobe Target Community Forum
The Adobe Target Community Forum is your central hub for all things related to Target. This vibrant community is an excellent place to learn, connect, and find solutions.
Within the community forum, you can:
- Expand your knowledge of Adobe Target: Discover in-depth discussions on Target features, functionalities, and best practices.
- Engage with peers and Adobe experts: Connect with other Target users, share experiences, ask questions, and receive valuable insights from both your peers and seasoned Adobe experts.
- Influence future Target updates: Share your ideas and suggestions for new features or improvements in Target releases. You can also vote on ideas submitted by other community members, helping to shape the future of the platform.
To begin exploring the wealth of information and support available, visit the Adobe Target Community Forum. This forum is a proactive resource for learning and problem-solving, making it a valuable first stop for many Adobe Target users seeking assistance.
Participate in the Target Basics Webinar Series
For users seeking structured learning and practical insights, the Target Basics Webinar Series is an invaluable resource. This Customer Success Webinar Series, hosted by the Adobe Community, is designed to help you get up to speed with Adobe Target.
By participating in these webinars, you can:
- Learn fundamental Target concepts: Gain a solid understanding of the core functionalities and features of Adobe Target.
- Stay updated on best practices: Discover recommended approaches and strategies for effectively utilizing Target to achieve your personalization and optimization goals.
- Access past sessions and upcoming schedules: Review recordings of previous webinars at your convenience or register for upcoming sessions to learn about new topics and features.
Click here to explore past sessions and find information on how to register for upcoming Target Basics Webinar Series sessions. These webinars offer a structured learning path and direct engagement opportunities to enhance your Adobe Target expertise.
Join Adobe Customer Care Office Hours for Direct Support
Adobe Customer Care offers “Office Hours,” a dedicated initiative designed to provide real-time support and guidance for Adobe Experience Cloud solutions, including Adobe Target. These sessions are an excellent opportunity to interact directly with Adobe Customer Care experts.
During Office Hours sessions, you can:
- Troubleshoot issues with expert guidance: Get real-time assistance in diagnosing and resolving challenges you may be facing with Adobe Target.
- Gain practical tips and tricks: Learn valuable insights and best practices to maximize your success with Adobe Target.
- Stay informed about key topics: Office Hours sessions cover a range of relevant subjects, ensuring you stay up-to-date with important aspects of Adobe Target.
Recorded sessions are available for review, covering topics like:
- at.js tips and overview: Understand the benefits and settings of at.js, flicker handling, debugging techniques, and solutions to known issues. (Recording Date: June 26, 2019)
- Target Premium Workspaces: Learn how to create workspaces and properties, manage users, and update your implementation within Target Premium Workspaces. (Recording Date: September 4, 2018)
- Visual Experience Composer (VEC): Discover how the VEC works, how to avoid common issues, and effective workarounds for optimizing your experience composition process. (Recording Date: December 2017)
- Adobe Target: Analytics/Target Integration (A4T): Learn how to set up and validate the Analytics for Target integration, understand its functionality, and identify key reports for analysis. (Recording Date: January 2018)
- at.js: Advantages and Implementation Best Practices: Explore the advantages of at.js over mbox.js, understand flicker management, error handling, and debugging methodologies. (Recording Date: April 2018)
To sign up for upcoming sessions and access the library of recorded sessions, visit Adobe Customer Care Office Hours. Office Hours provides a direct line to expert support and practical knowledge to enhance your Adobe Target proficiency.
Contact Adobe Customer Care Directly for Technical Support
When you encounter technical issues or require direct assistance, contacting Adobe Customer Care is a straightforward process. Adobe Customer Service is equipped to help resolve any challenges that may arise while using Adobe Target.
Basic Contact Information:
- Phone: For immediate assistance, you can contact Customer Care by telephone at 1-800-497-0335. For toll-free numbers outside the United States, refer to the Adobe Digital Marketing Customer Care Regional Phone Numbers page. When prompted, press 3 to connect with the Adobe Target team.
- Email: You can also reach Customer Care via email at [email protected].
Information to Expedite Your Support Request:
To ensure the quickest and most efficient resolution, please have the following information readily available when you contact Adobe Customer Service:
| Information | Details |
|---|---|
| Summary | Provide a brief overview of the issue you are experiencing. |
| Account Information | Include your Company Name, Admin Number, Campaign Name, and Campaign Type. If the issue relates to Target integration with Analytics, provide your Report Suite/Report Suite ID. |
| Steps to Reproduce | Detail the steps to recreate the issue. Include specific URLs and clearly describe the expected outcome versus the actual result. Provide enough detail for someone unfamiliar with your setup to follow. |
| Priority | Indicate the priority of your issue, ranging from P1 (most critical) to P4 (least critical). |
| Business Impact | Explain the impact of the issue on your business. For instance, is it causing revenue loss, rendering the product unusable, or is there a temporary workaround in place? |
| Expectations | Clearly state what you expect to happen or what resolution you are seeking. |
For content delivery related issues, you can also consult Troubleshoot content delivery for self-service solutions and troubleshooting guidance.
In Case of a Suspected Outage:
If you suspect a system-wide outage, first check the Experience Cloud System Status page. This page provides real-time updates on outages, incidents, and maintenance schedules for Experience Cloud solutions, including Adobe Target.
If you require further assistance after checking the status page, please provide the following additional details when contacting Customer Care:
- Time outage started: Note the time when you first observed the outage.
- Explanation of what is occurring: Describe the specific symptoms of the outage you are experiencing.
- Scope: Define the extent of the outage – is it affecting specific activities, sections of the platform, or all of Adobe Target?
- Expectation of resolution: If known, provide any estimated time of resolution (ETA), severity level, or other relevant expectations.
By providing comprehensive information, you enable Adobe Customer Service to address your issue effectively and efficiently.
Additional Resources and Legal Information
Beyond direct support, Adobe provides additional resources to enhance your understanding and usage of Adobe Target.
- Adobe Priority Product Update: Stay informed about upcoming product enhancements and new features by signing up for advance notifications: Adobe Priority Product Update.
- Service, Capability & Billing: For inquiries related to your specific solution configuration, service levels, contract terms, or billing questions, please contact your Account Manager.
- Feedback: Adobe welcomes your suggestions and feedback to improve Adobe Target. Share your enhancement ideas and suggestions on the Adobe Target Experience League Community by clicking the “Ideas” tab.
Legal Information:
- © 2023 Adobe Systems Incorporated. All Rights Reserved.
- Terms of Use
- Third Party Code Information
Adobe Customer Service is dedicated to ensuring you have the resources and support necessary to maximize your success with Adobe Target. Utilize these various channels to connect with experts, find answers, and optimize your experience with the platform.
