Zip, a company in the procurement world, prioritizes exceptional customer service through its unique company culture. This culture, built on six core values, ensures customers receive efficient, impactful, and delightful service experiences.
Zip’s Core Values Drive Customer Service
Zip’s commitment to “being the underdog” translates to a dedication to working harder and smarter for its customers. This underdog mentality fosters resourcefulness and a sense of urgency to deliver outstanding results and elevate other businesses. The “just own it” value emphasizes personal accountability and attention to detail, ensuring no customer need is too small. Zip employees are empowered to delve into challenges and improve processes, directly impacting the quality of customer service.
Going “upstream” highlights Zip’s proactive approach to problem-solving. By deeply understanding customer needs and the nuances of their relationship with spending and work, Zip strives to provide impactful solutions that go beyond the obvious. This commitment to understanding the root cause of issues leads to more effective and lasting solutions for customers.
Collaboration is paramount at Zip. The “win as one” value promotes teamwork and leverages individual strengths to achieve collective goals. This unified approach ensures a cohesive and efficient customer service experience, drawing on the expertise of the entire team.
Zip believes in making customer interactions enjoyable. The “make it delightful” value infuses every project with brightness and joy, creating a positive and memorable experience for customers. This emphasis on positive interactions differentiates Zip’s customer service and fosters strong customer relationships.
Finally, the “be zippy” value underscores Zip’s commitment to speed and innovation. This focus on rapid iteration and customer feedback enables Zip to quickly deliver high-quality solutions and adapt to evolving customer needs. The agility and bias for action inherent in this value ensure a responsive and effective customer service experience.
Zip’s Customer-Centric Approach
Zip’s six core values collectively create a customer-centric culture focused on delivering exceptional service. By embodying these values, Zip ensures that every interaction with customers is characterized by hard work, attention to detail, proactive problem-solving, collaboration, joy, and a relentless pursuit of innovation. This dedication to customer service positions Zip as a leader in the procurement industry, providing solutions that are not only effective but also delightful and impactful.
