Getting in touch with Amex Credit Card Customer Service can be crucial for various reasons, from reporting a lost card to querying a transaction. This guide provides all the necessary contact information for different Amex customer service departments, ensuring you can quickly reach the right representative for your needs.
Finding the Right Amex Customer Service Number
American Express offers dedicated customer service lines for specific card types and inquiries. This ensures efficient handling of your request. Below are the key contact numbers:
General Amex Credit Card Customer Service
- 24/7 Card Member Customer Service: 1-800-528-2122 (Toll-free within the U.S.) or 1-623-492-5450 (Collect from abroad). This line is your primary contact for general inquiries, account management, and immediate assistance.
Specialized Amex Customer Service Lines
Beyond the general customer service line, Amex provides dedicated support for specific card products and services:
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Corporate Platinum Card® Member Customer Service: 1-800-492-3932 (Toll-free within the U.S.) or 1-623-492-3932 (Collect from abroad). This line caters specifically to Corporate Platinum Card holders.
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Program Administrator Customer Service: 1-888-800-8564. For assistance with program administration and @Work® platform inquiries. @Work allows designated company representatives to manage corporate card accounts online.
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Program Management (Card Application and Maintenance): 1-800-238-8087. Contact this line for new card applications, card program maintenance, and related queries.
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Membership Rewards® Program Enrollment: 1-800-297-1090 (Toll-free within the U.S.). This line assists with enrolling in the fee-based Membership Rewards® program, which allows you to earn points on eligible purchases.
Accessibility and Other Services
American Express also offers accessibility services and support for specific insurance plans:
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TTY/TDD (24/7): 1-800-227-4669 (U.S. only) or 1-800-522-1897 (In New York). This service caters to individuals with hearing or speech impairments.
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Business Travel Accident Insurance Information: 1-800-492-3932. For inquiries related to Business Travel Accident Insurance, underwritten by Federal Insurance Company, a Chubb company.
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Business Travel Accident Insurance Claims: 1-800-252-4670. To file a claim related to Business Travel Accident Insurance.
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Baggage Insurance Plan: 1-800-645-9700 (Toll-free within the U.S.) or 1-303-273-6498 (Collect from abroad). This line assists with inquiries and claims related to the Baggage Insurance Plan, underwritten by AMEX Assurance Company.
Managing Your Amex Account Online
American Express provides online tools for convenient account management:
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View Your Statement Online: Access your account statements, transaction history, and more through the “Manage My Card” page on the American Express website. You will need your User ID and password to log in.
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Register for Online Access: If you haven’t already, register your Amex card online at americanexpress.com/register to access online account management features.
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Monthly Statement-Ready Email Notices: Ensure you receive timely email notifications when your monthly statement is ready by visiting americanexpress.com/corp_statement.
This comprehensive guide provides the essential contact information for various Amex credit card customer service departments. By utilizing these resources, you can efficiently manage your account and address any concerns promptly. Remember to keep this information readily available for quick access when needed.
