Need to contact US Bank customer service? You’ve come to the right place. This article provides a comprehensive guide to reaching US Bank representatives for various banking needs, including general inquiries, technical support, and specific account assistance.
Finding the Right US Bank Customer Service Number
US Bank offers multiple customer service channels and dedicated phone numbers for different departments. Here’s a breakdown:
General Customer Service
For general banking inquiries, account information, or assistance with basic transactions, you can call the main US Bank customer service line:
- 800-USBANKS (872-2657): Domestic calls
- 503-401-9991: International collect calls
This line is available 24/7, ensuring you can reach a representative anytime, anywhere.
Digital Banking Support
US Bank encourages customers to utilize their digital banking platforms (online banking and mobile app) for self-service options and quick solutions. Through these platforms, you can often find answers to common questions, access live chat support (when available), or receive a direct phone number to connect with a specialist.
Online Banking:
- Navigate to “Need help?” at the top of the page.
- Select “Contact us.”
- Choose the relevant product or category from the dropdown menu or select from “Common searches.”
- Follow the prompts to receive tailored assistance.
Mobile App:
- Go to the main menu and select “Help & services.”
- Under “Contact us,” choose “Customer support.”
- Select the option that best fits your need:
- Account-Related Issues: Select the specific account for assistance.
- Technical Support: Get real-time help with app issues.
- Help Topics: Search the Help Center for information on products, services, and digital banking.
- Schedule an Appointment: Book a phone or in-person appointment with a banker (or call 800-685-5035).
Specialized Customer Service Numbers
US Bank also provides dedicated phone numbers for specific departments:
- Bill Pay Technical Support: 800-987-7237
- Mortgage Customer Service: 800-365-7772
- Credit Card Customer Service: Check the back of your card for your specific number, or call:
- Consumer Cards: 800-285-8585
- Business Cards: 866-485-4545
- Wealth Management Trust and Investment Services: 855-594-7236
- U.S. Bancorp Investments, Inc.: 800-888-4700
- Military Service Center: 800-934-9555 (Domestic) or 513-277-5899 (International Collect)
Accessibility
US Bank accepts relay calls for individuals with hearing impairments, ensuring accessibility for all customers.
Contacting US Bank Customer Service: Choose the Best Option
Whether you prefer the convenience of digital banking, need immediate assistance via phone, or require specialized support, US Bank offers a range of options to cater to your specific banking needs. Remember to choose the contact method that best suits your situation for a seamless and efficient customer service experience.
