RBFCU offers a variety of convenient ways to access customer service and support for all your financial needs. Whether you prefer digital self-service options or personalized assistance from a representative, RBFCU provides multiple channels to address your questions and concerns. This guide outlines the various ways to connect with Rbfcu Customer Service.
Accessing RBFCU Customer Service Channels
RBFCU understands the importance of readily available support, offering several convenient contact methods:
Digital Self-Service Options:
- Online Banking: Manage your accounts, pay bills, and access a wealth of information 24/7 through RBFCU’s online banking platform.
- Mobile App: Download the RBFCU Mobile app for on-the-go banking, account management, and customer service access.
- Search & Chat: Utilize the online search function to find answers to frequently asked questions or chat with a virtual assistant for immediate support.
- FAQs: Browse the comprehensive Frequently Asked Questions section on the RBFCU website for quick answers to common inquiries. This resource covers topics ranging from account opening to loan applications.
Direct Contact with RBFCU Representatives:
- Phone: Call RBFCU’s Member Service Center at 210-945-3300. Representatives are available Monday through Friday from 8 a.m. to 6 p.m. and Saturday from 8:30 a.m. to 4 p.m.
- Email: Send general inquiries to [email protected]. Important: Avoid sending sensitive information like account numbers or Social Security numbers via email.
- Chat: Securely chat with a Member Service Representative after logging into your online banking account. This ensures sensitive information is protected.
- Branch Visit: Visit one of RBFCU’s 60+ branches in Texas for in-person assistance. Find the nearest location using the branch locator on the website.
- Schedule an Appointment: Book an appointment online to avoid wait times and receive personalized service at your preferred branch.
- Mail: For non-urgent correspondence, mail your inquiries to: P.O. Box 2097, Universal City, Texas 78148-2097.
Quick Links for Common Needs
RBFCU provides direct links for frequently accessed services:
- Open an Account: Streamline the account opening process with RBFCU’s online application.
- Activate a Card: Activate your new credit or debit card quickly and easily online.
- Sign-in Help: Troubleshoot online banking login issues and regain access to your account.
- Pay Bills: Set up and manage bill payments through online banking.
- Deposit Checks: Utilize mobile deposit to conveniently deposit checks using your smartphone or tablet.
- Apply for a Loan: Explore loan options and apply online for a loan that meets your needs.
- Routing Number: Quickly find RBFCU’s routing number for various transactions.
- Find ATMs & Branches: Locate surcharge-free ATMs and RBFCU branches near you.
RBFCU Holiday Closures
Be aware of RBFCU’s holiday closure schedule. While branches may be closed, you can still access your accounts via online banking, the mobile app, and RBFCU ATMs.
Getting the Help You Need
RBFCU customer service is committed to providing convenient and comprehensive support. Whether you need assistance with a simple question or a complex financial matter, RBFCU offers multiple channels to connect with knowledgeable representatives and access helpful resources. Choose the method that best suits your needs and preferences for efficient and effective support.
