The Los Angeles Department of Water and Power (LADWP) prioritizes full and timely payments from its customers. To assist customers facing financial challenges, LADWP offers flexible payment plan options to spread out payments over multiple billing cycles, easing the burden and preventing service interruptions. This guide details the crucial aspects of LADWP’s payment plan policy.
Key Provisions of LADWP Payment Plans
Understanding the terms and conditions of LADWP payment plans is vital to avoid penalties and maintain uninterrupted service. Here’s a breakdown of the key provisions:
Timely Initial Payment
Upon enrolling in a payment plan, customers must submit the initial payment within seven calendar days of the plan’s creation date. Failure to do so will result in the plan being considered “broken.”
Adhering to Scheduled Payments
All subsequent payments must be received by their respective due dates. Any payment less than the scheduled amount will also result in a broken payment plan. Consistent, on-time payments are crucial for maintaining the plan’s validity.
Consequences of a Broken Plan
If a payment plan is broken, the entire outstanding balance becomes due immediately. Non-payment of the full balance may lead to service interruption. It’s essential to contact Ladwp Customer Service if you anticipate difficulty making a payment.
Impact of Additional Payments
Making a payment larger than the designated payment plan amount will not reduce or cancel future scheduled payments. Similarly, submitting additional payments beyond the current bill amount will not alter the existing payment plan. Each payment plan installment must be paid as agreed upon.
New Bills During an Active Plan
Payment plans only cover existing balances at the time of enrollment. Any new bills issued after the plan’s creation require separate payments. Customers are responsible for managing both their payment plan installments and new bill payments.
Limitations on Payment Plans
Only one active payment plan is allowed per account at a time. Enrolling in Automatic Payment Service while on an active payment plan will result in a withdrawal of the entire outstanding balance (past and current) with the next bill.
Conclusion
LADWP payment plans provide a valuable resource for customers needing assistance with managing their utility bills. Understanding the specific rules and adhering to payment schedules are critical for avoiding potential service interruptions. By following these guidelines, customers can utilize LADWP customer service options effectively and maintain essential utility services. For further assistance or clarification, contacting LADWP customer service directly is recommended.
