Spectrum is launching a new suite of services and a customer commitment under the banner “Life Unlimited.” This includes faster internet speeds, new pricing plans with guarantees, and a renewed focus on customer service. This Spectrum New Service aims to provide customers with seamless connectivity and enhanced experiences.
Spectrum’s New Customer Commitment: Reliability, Transparency, and Exceptional Service
The core of Spectrum’s new service offering is a comprehensive Customer Commitment built on four pillars:
1. Reliable Connectivity: Spectrum guarantees 100% uptime and promises quick resolution of service disruptions. Same-day technician dispatch is available for requests before 5 p.m., and credits are offered for neighborhood outages exceeding two hours.* This commitment underscores the reliability of the spectrum new service.
2. Transparency at Every Step: Spectrum is committed to clear pricing, timely service updates, and taking responsibility for issues. Customers will receive outage notifications within 15 minutes with estimated restoration times. Whole dollar pricing, inclusive of taxes and fees, is being implemented for mobile and internet services (excluding California and Texas).** No annual contracts are required for any residential service. Transparency is a key feature of the spectrum new service.
3. Exceptional Service: 24/7 U.S.-based customer support, same or next-day technician availability, and 30-day money-back guarantees for services (14 days for mobile devices) demonstrate Spectrum’s commitment to customer satisfaction. The spectrum new service prioritizes exceptional customer care.
4. Always Improving: Spectrum pledges ongoing investment in network infrastructure for symmetrical multi-gigabit speeds, expansion of streaming services with Xumo, and continuous network improvements to minimize disruptions and automate credits. The spectrum new service will continuously evolve to meet customer needs.
Spectrum New Service Plans: Faster Speeds and Guaranteed Pricing
Spectrum’s new service plans offer significant value with guaranteed pricing for up to three years when bundled. Starting September 17th, Spectrum Internet with 500 Mbps starts at $30/month, and Spectrum Gig starts at $40/month when bundled with two lines of Spectrum’s fastest Mobile and/or Video services. The spectrum new service delivers exceptional value.
For customers not bundling, Spectrum One provides 500 Mbps internet with one free unlimited mobile line for a year.
Spectrum New Service: Life Unlimited Brand Platform
The “Life Unlimited” brand platform highlights how Spectrum’s connectivity empowers customers to live their best lives. New advertising campaigns and a refreshed brand identity emphasize this message. The spectrum new service promises unlimited possibilities.
Conclusion: Spectrum New Service Delivers on its Promises
Spectrum’s new service offerings, underpinned by the Customer Commitment and “Life Unlimited” brand platform, represent a significant step towards providing customers with reliable, transparent, and valuable connectivity solutions. With faster speeds, guaranteed pricing, and a focus on customer satisfaction, Spectrum aims to empower its customers to live life to the fullest.
*Outages eligible for credit exclude power outages, natural disasters, and overnight scheduled maintenance.
**This information was accurate as of September 20, 2024.
