The Affordable Connectivity Program (ACP) is a federal initiative aimed at reducing monthly internet costs. Fidium, a participating provider, offers ACP benefits to eligible customers. This guide outlines key aspects of Fidium Customer Service related to the ACP.
ACP provides a monthly discount on internet service. However, it’s essential to understand that this program is subject to change. Should the ACP end, your Fidium service will continue, but the discount will cease. You will then be responsible for the full monthly rate of your chosen internet plan. To modify or cancel your service due to a potential ACP discontinuation, contact Fidium customer service at 1.844.434.3486.
The ACP benefit is non-transferable and limited to one per household. While Fidium strives for seamless application of the discount, a one-month delay may occur. Your monthly bill will reflect the standard plan rate, applicable equipment fees, taxes, and any remaining charges after the ACP discount is applied. Sales tax and other required fees are not covered by the ACP.
Fidium allows flexible plan changes and service termination without early termination fees. You have the freedom to switch your ACP benefit to another participating provider at any time. Keep in mind that transferring your benefit will disqualify you from receiving the ACP discount on your Fidium service. Fidium retains the right to remove the ACP benefit if necessary.
To confirm eligibility and enroll in the ACP, Fidium may share specific customer information with the National Lifeline Accountability Database. This federal database ensures accurate program administration. For questions or assistance regarding the ACP with Fidium, please don’t hesitate to contact Fidium customer service.
