Scammers often exploit busy periods, like holidays, when inboxes overflow with emails. They prey on distraction, hoping you’ll miss their deceptive tactics. NortonLifeLock, a trusted name in cybersecurity, is unfortunately a target for these criminals. They fraudulently use our brand to deceive consumers. This isn’t unique to us; they also target major banks, retailers, and credit card companies. It’s crucial to be skeptical of any unexpected contact, regardless of the seemingly trusted brand.
While NortonLifeLock actively combats these abuses, scammers constantly evolve their methods. This article outlines common scams and how to access legitimate Norton Lifelock Customer Service.
Common NortonLifeLock Impersonation Scams
Phishing Emails and Texts
These messages often create urgency by threatening credit card charges unless you respond immediately. They might warn of expired antivirus subscriptions or computer infections. Most urge you to contact someone, often directing you to fake websites, malicious attachments, or requesting personal information.
Phishing emails may mimic renewal notices, threatening billing unless you call a provided number. Many include fake links to purchase or renew services. These lead to scammer-controlled sites, potentially installing malware on your computer. Malware can trigger fake virus warnings, prompting calls to fraudulent tech support. It can also enable keystroke logging, spying, and financial data theft.
While some phishing attempts are poorly crafted, others appear professional. Scammers may use seemingly personal information gleaned from public sources to build credibility. If unsure about an email’s legitimacy, consult Norton’s resources on identifying phishing attempts.
Tech Support Scams
Phishing emails can also lead to tech support fraud. Scammers impersonate NortonLifeLock support, tricking consumers into interacting with them. These criminals might cold-call, send texts or emails, or use legitimate-looking pop-up messages. They employ scare tactics, claiming virus infections or other problems, and directing you to a specific phone number.
Once you call, they convince you to grant remote access to your computer, often under the guise of “virus checks” or “reversing erroneous charges.” With access, they might demand payment for fake services or install malware.
Be cautious when searching online for support numbers. Scammers manipulate search results to promote fraudulent numbers. Always access tech support directly through the official Norton or LifeLock member portal. Remember: Norton Support will never initiate unsolicited calls requesting payment for computer fixes.
Fraudulent Payment Requests
NortonLifeLock will never request payment via wire transfer (Western Union), cashier’s check, cryptocurrency, or electronic gift cards. We also won’t ask for payments through services like PayPal, Zelle, Venmo, or CashApp. Such requests are clear signs of a scam.
Protecting Yourself and Accessing Legitimate Norton Lifelock Customer Service
- Ignore suspicious emails and texts: Don’t respond, click links, or open attachments.
- Access your account directly: Type
norton.comorlifelock.cominto your browser to log in. Never use links from suspicious messages. - Use official support channels: Log into your account to access legitimate customer support. Avoid using search engines for support numbers.
- Install antivirus software: Protect all your devices with updated antivirus solutions.
- Be cautious with remote access requests: Verify the legitimacy of any support provider requesting remote access to your computer.
- Remember legitimate payment methods: NortonLifeLock will never request payment through the methods mentioned above.
What to Do If You’ve Been a Victim of a Scam
If you’ve interacted with a suspicious link or file, get your computer checked for malware. If scammers have gained remote access, the risk of identity theft and financial loss is significant. Use a separate device to find reputable tech support, as malware can block access to legitimate antivirus sites. NortonLifeLock is committed to assisting affected customers. Visit support.norton.com for assistance.
