Staples understands that your business thrives on efficiency and strong partnerships. Our dedicated customer service team embodies this principle, providing knowledgeable support and tailored solutions to meet your unique needs. We’re committed to understanding your challenges and delivering a seamless experience every step of the way, ensuring your business runs smoothly.
Empowering Your Business Through Dedicated Support
Staples Customer Service representatives are expert problem-solvers and skilled communicators who prioritize understanding your situation. They quickly identify your needs and provide effective resolutions by navigating various systems and resources. Our team is committed to exceeding expectations and ensuring an effortless experience, recognizing that customer satisfaction is crucial to our mutual success. We strive for flexibility and efficiency across multiple contact channels – phone, email, and chat – while maintaining exceptional quality.
Join the Staples Customer Service Team
We’re currently seeking talented individuals to join our Staples Dotcom Print & Marketing Customer Service team. The start date for this role is April 21st.
Responsibilities:
- Address and resolve complex customer issues.
- Conduct thorough research to determine optimal solutions.
- Provide timely follow-up and ensure issue resolution.
- Collaborate effectively with internal and external teams.
- Document customer interactions and relevant details.
- Achieve Key Performance Indicators by meeting quality, production, and attendance standards.
Qualifications:
Basic:
- Prior customer service experience.
- Dedicated, distraction-free workspace/home office.
- High-speed internet connection.
- Ability to troubleshoot basic equipment and perform PC/hardware setup.
- Availability to work an 8-hour shift between 9 AM and 8 PM Eastern, including weekends.
Preferred:
- 2+ years of customer service experience within the past 5 years.
- High School Diploma or GED.
- Previous work-from-home experience.
Benefits of Working with Staples
Staples offers a comprehensive benefits package, including:
- Inclusive company culture with associate-led Business Resource Groups.
- Generous PTO (112 hours) and holiday schedule (7 observed paid holidays + 1 floating holiday).
- Online and retail discounts.
- Company-matched 401(k).
- Physical and mental health wellness programs.
- And more!
Commitment to Diversity and Inclusion
Staples is an Equal Opportunity Employer. We champion diversity and inclusion, fostering a workplace where every employee feels valued and empowered. We believe that diverse perspectives drive innovation and enable us to better serve our customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Note: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Staples is committed to providing a work environment free from discrimination and harassment.
