Is DoorDash Customer Service 24-Hour?

DoorDash provides 24/7 phone support for its merchants. Whether you’re dealing with a late-night delivery issue or need assistance with your account in the wee hours of the morning, DoorDash aims to have a representative available. This around-the-clock service can be vital for businesses that operate extended hours or encounter unexpected problems.

How to Contact DoorDash Support 24/7

While DoorDash offers 24/7 phone support, there are other ways to get in touch with them depending on the urgency and nature of your issue.

Phone Support

For immediate assistance, especially with time-sensitive issues like live orders, you can call DoorDash support directly. Have your store name, store ID (if known), and store address ready to expedite the process.

  • US (English and Spanish): 855-222-8111
  • Canada: 647-957-7219
  • Canada (Français): 855-643-8439
  • Australia: 1-800-958-316

Be prepared to navigate a phone menu to select your language and the specific nature of your issue (live order support, general account issues, etc.)

Merchant Portal Help Form

For non-urgent issues, submitting a help request through the Merchant Portal can be a convenient option.

  1. Log in to your DoorDash Merchant Portal.
  2. Navigate to the “Help” tab in the sidebar.
  3. Submit your case by filling out the provided form.

Email Support

DoorDash offers email support for specific concerns:

Live Chat Support

Live chat is available through the Business Manager App and the DoorDash Tablet. This provides a real-time text-based communication channel with a support representative.

  • Business Manager App: Access the support section within the app.
  • DoorDash Tablet: Look for the “Get Help” or “Issue with order” button on an active order, or access the Help & Support section from the main menu.

When to Use Each Support Channel

  • Phone: Urgent issues, live order problems, immediate assistance needed.
  • Merchant Portal Help Form: Non-urgent inquiries, account-related questions, technical issues.
  • Email: Specific inquiries related to your merchant account or Drive orders.
  • Live Chat: Quick questions, real-time troubleshooting, convenient communication.

DoorDash Support: Addressing Merchant Needs Around the Clock

DoorDash’s commitment to 24/7 phone support demonstrates their understanding of the demands faced by their merchants. By offering multiple channels for communication, DoorDash strives to provide timely assistance and address a wide range of issues effectively, regardless of the time of day. Remember to choose the support channel that best suits your needs and the urgency of your situation.

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