DoorDash provides 24/7 phone support for its merchants. Whether you’re dealing with a late-night delivery issue or need assistance with your account in the wee hours of the morning, DoorDash aims to have a representative available. This around-the-clock service can be vital for businesses that operate extended hours or encounter unexpected problems.
How to Contact DoorDash Support 24/7
While DoorDash offers 24/7 phone support, there are other ways to get in touch with them depending on the urgency and nature of your issue.
Phone Support
For immediate assistance, especially with time-sensitive issues like live orders, you can call DoorDash support directly. Have your store name, store ID (if known), and store address ready to expedite the process.
- US (English and Spanish): 855-222-8111
- Canada: 647-957-7219
- Canada (Français): 855-643-8439
- Australia: 1-800-958-316
Be prepared to navigate a phone menu to select your language and the specific nature of your issue (live order support, general account issues, etc.)
Merchant Portal Help Form
For non-urgent issues, submitting a help request through the Merchant Portal can be a convenient option.
- Log in to your DoorDash Merchant Portal.
- Navigate to the “Help” tab in the sidebar.
- Submit your case by filling out the provided form.
Email Support
DoorDash offers email support for specific concerns:
- General Merchant Support: [email protected]
- Drive On-Demand Support: [email protected] (for delivery-related inquiries)
Live Chat Support
Live chat is available through the Business Manager App and the DoorDash Tablet. This provides a real-time text-based communication channel with a support representative.
- Business Manager App: Access the support section within the app.
- DoorDash Tablet: Look for the “Get Help” or “Issue with order” button on an active order, or access the Help & Support section from the main menu.
When to Use Each Support Channel
- Phone: Urgent issues, live order problems, immediate assistance needed.
- Merchant Portal Help Form: Non-urgent inquiries, account-related questions, technical issues.
- Email: Specific inquiries related to your merchant account or Drive orders.
- Live Chat: Quick questions, real-time troubleshooting, convenient communication.
DoorDash Support: Addressing Merchant Needs Around the Clock
DoorDash’s commitment to 24/7 phone support demonstrates their understanding of the demands faced by their merchants. By offering multiple channels for communication, DoorDash strives to provide timely assistance and address a wide range of issues effectively, regardless of the time of day. Remember to choose the support channel that best suits your needs and the urgency of your situation.
