Need to reach Santander customer service? This guide provides a detailed overview of Santander’s phone numbers and accessibility services for various banking needs.
How to Contact Santander Customer Service
Santander Bank offers multiple customer service phone numbers depending on your specific needs:
- General Customer Service: 1-877-768-2265. This number provides assistance with general banking inquiries, account information, and technical support. Select option 0 to speak directly with a live representative. Representatives are available Monday through Saturday from 8 a.m. to 8 p.m.
- Online Banking Support: 1-877-768-2265; option 3. For assistance with online banking enrollment, navigation, or troubleshooting, select option 3 after dialing the main customer service number.
- Business Customer Service: 1-877-768-1145. Business customers can reach dedicated support representatives at this number.
Alt text: A Santander Bank branch located in Scranton, Pennsylvania.
Accessibility Services at Santander Bank
Santander is committed to providing accessible banking services for all customers, including those with disabilities. Here are some of the accessibility options available:
Telephone Relay Services
For customers with speech and hearing impairments, Santander accepts all telecommunication relay service calls, including video relay services (VRS). Contact customer service by dialing 7-1-1 or your preferred relay service. This applies to all of the customer service numbers listed above.
Talking ATMs
Santander ATMs feature audible instructions to assist customers who are blind or visually impaired. Telephone jacks are available in branches for use with talking ATMs during regular business hours. Use the Santander branch locator online to find the nearest Talking ATM.
Alt text: Close-up view of a Santander ATM keypad with braille instructions.
Alternative Format Banking Documents
Customers can request banking documents in alternative formats, such as Braille, large print, or audio recordings. Contact customer service at 1-877-768-2265 (select 0 for a live agent) to request alternative format documents.
Large Print and Raised Line Checks
Santander provides checks with large print and embossed guidelines for customers with vision impairments. Order these checks by calling 1-877-768-2265 (select 0 for an agent).
Braille and Large Print Card Sleeves
Debit and credit card sleeves with Braille or large print card information are available. Request these sleeves by calling 1-877-768-2265 (select 0 to speak with a representative).
American Sign Language (ASL) Interpretation
In-branch ASL interpreter services are available by appointment. Schedule an ASL interpreter by calling 1-877-768-2265 (select 0 for a representative) or visiting your local branch.
Additional In-Branch Accessibility Services
Santander branches offer note-taking services for customers with speech and hearing impairments and reading services for customers with vision impairments.
Online and Mobile Banking Accessibility
Santander strives to meet online usability and design requirements recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG). The website and mobile app are designed to be accessible to individuals with disabilities. Features like adjustable text size and zoom functionality are available.
Resolving Accessibility Issues
For questions or concerns about the accessibility of Santander’s banking products and services, contact the Customer Service Center at 1-877-768-2265 (select 0 to speak with an agent). Customers with speech and/or hearing impairments can call 7-1-1 or their preferred relay service.
This guide provides a comprehensive list of Santander Customer Service Phone Numbers and accessibility services. Remember to choose the appropriate number based on your specific needs. Santander is committed to assisting all customers with their banking needs.
