Getting in touch with the IRS can be a daunting task. This guide provides essential information about the Irs Customer Service Phone number, including what to expect before you call and how to navigate wait times.
Preparing for Your Call to the IRS
Before dialing the IRS customer service phone number, ensure you have the necessary information to verify your identity. This will expedite the process and allow the representative to assist you efficiently.
For Individuals:
- Social Security Number (SSN) and birth date
- Individual Taxpayer Identification Number (ITIN) if you don’t have an SSN
- Filing status (single, head of household, married filing jointly, etc.)
- Prior-year tax return
- Current tax return (if applicable)
- Any correspondence received from the IRS
For Third Parties Calling on Behalf of Someone Else:
- Taxpayer’s name, SSN, or ITIN
- Tax return in question
- Verbal or written authorization (Form 8821 or Form 2848)
- Preparer Tax Identification Number (PTIN) or personal identification number
For Third Parties Calling on Behalf of a Deceased Taxpayer:
- Death certificate
- Court approval letter or IRS Form 56 (for estate executors)
IRS Customer Service Phone Number and Wait Times
Knowing the correct IRS customer service phone number and anticipated wait times can help you plan your call effectively.
General IRS Customer Service Phone Number:
- Individuals: 800-829-1040
- Businesses: 800-829-4933
Operating Hours: 7 a.m. to 7 p.m. local time, Monday through Friday. Alaska and Hawaii residents should follow Pacific Time. Puerto Rico hours are 8 a.m. to 8 p.m. local time.
Expected Wait Times:
- Filing Season (January – April): Average wait time is around 3 minutes, but can be longer on Mondays, Tuesdays, Presidents Day weekend, and near the April tax deadline.
- Post-Filing Season (May – December): Average wait time is around 12 minutes, with shorter wait times typically experienced Wednesday through Friday.
IRS Callback Option and Other Contact Information
To avoid long hold times, the IRS offers a callback option. If wait times exceed 15 minutes, you may be offered a return call during regular IRS business hours. This service is available for most toll-free numbers.
Specialized IRS Customer Service Phone Numbers:
- Tax Professionals (with valid authorization): Contact the Practitioner Priority Service.
- Non-profit Taxes: 877-829-5500 (8 a.m. to 5 p.m. local time)
- Estate and Gift Taxes: 866-699-4083 (10 a.m. to 2 p.m. Eastern Time)
- Excise Taxes: 866-699-4096 (8 a.m. to 6 p.m. Eastern Time)
- Overseas Callers: Refer to the International Services page on the IRS website.
- Hearing Impaired Callers: TTY/TDD 800-829-4059
Utilizing the IRS Website for Assistance
For many common tax questions, the IRS website offers a wealth of information and resources. Before calling, consider exploring the IRS.gov website, which may provide the answers you need without waiting on hold.
This comprehensive guide provides essential details regarding the IRS customer service phone number, preparing for your call, anticipating wait times, and alternative contact options. Remember to gather necessary documentation beforehand and consider utilizing the IRS website for quicker access to information.
