Finding a reliable cab service nearby can be a challenge. This guide outlines Radio Cab’s policies on bookings, cancellations, refunds, and liability to ensure a smooth and transparent experience when you need a “Cab Service In Near Me.”
Radio Cab: Booking and Cancellation Policies
Need a ride? Cancelling your local Radio Cab trip is hassle-free if done before your cab is dispatched. Typically, dispatch occurs up to 20 minutes prior to your scheduled pickup time. To cancel, simply call our customer service center at 503-227-1212. No penalties will be applied for cancellations made before dispatch.
Understanding Liability for Your Cab Service
Unforeseen circumstances happen. In situations beyond our control, Radio Cab reserves the right to cancel services. Rest assured, if your prepaid trip is canceled, you will receive a full refund. Should a vehicle malfunction during your journey, we will promptly dispatch an alternative cab to minimize any disruption.
Trip Termination and Fare Policies
If you terminate your trip before reaching your destination, refunds are not provided. For prepaid or flat-rate trips, the full fare is due to the driver. For trips not paid in advance, you are responsible for the metered fare covering the distance traveled.
Radio Cab’s Refund Policy: Gift Cards and Accounts
Our refund policy varies based on the transaction type due to fraud prevention measures. Let’s break down the specifics:
Gift Card Refunds
Radio Cab gift cards are generally non-refundable and non-exchangeable. However, if your card balance is less than $5, you can request a refund by following these steps:
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Email Request: Send an email to [email protected] including your name, gift card number, and reason for the refund.
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Return the Card: Mail your physical gift card using a trackable shipping method (FedEx, UPS, or USPS Priority Mail) to:
Gift Card Return
Radio Cab Co.
1613 NW Kearney St.
Portland, OR 97209.Ensure the card is undamaged.
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Processing: Upon verification, your refund will be credited to your original payment method within 10 business days. Note: Radio Cab is not liable for lost or damaged return shipments. This policy applies solely to physical gift cards.
Account Refunds (AR)
Overpayments made via credit card, debit card, or gift card on AR accounts are refundable within 90 days of the payment date. We will verify your request and process the refund to your original payment method within 10 business days.
In-Cab Transaction Refunds
In-cab credit/debit/gift card payments are refundable in cases of overcharges or fraudulent transactions. Requests must be submitted within 90 days of the ride date, and refunds will be issued to the original card used.
Finding a “Cab Service in Near Me” with Radio Cab
Radio Cab strives to provide a transparent and reliable cab service. By understanding our policies, you can book and travel with confidence. Remember, for immediate service, always call 503-227-1212. Radio Cab reserves the right to modify these terms and make exceptions as needed.
