Kaiser Permanente members enjoy comprehensive healthcare services and resources. This guide outlines how to access Kaiser Member Services for assistance with various needs, from registering for online services to transferring prescriptions and finding a provider. Whether you’re a new or existing member, understanding how to navigate these services is crucial for a seamless healthcare experience.
Navigating Kaiser Permanente Membership
Kaiser Permanente Washington strives to provide a straightforward path to better health. This section outlines key information for both current and new members.
Support for Current Members
Current Kaiser Permanente Washington members retain their existing member numbers and online service access. A new ID card may be issued if you switch to a plan with a different provider network, such as SoundChoice or Summit PPO plans. Existing Core HMO plan members will not receive new ID cards. For membership questions, contact Kaiser Member Services at 1-888-901-4636 (TTY 711).
Getting Started as a New Member
New members receive comprehensive support to integrate into the Kaiser Permanente system. The New Member Welcome Team provides guidance during the care transition. Expect a welcome call and a member guide outlining essential information, including contact numbers and access to primary, specialty, emergency, mental health, and urgent care services. Member ID cards will be provided for you and your covered dependents.
Essential First Steps for New Kaiser Members
Three key steps ensure a smooth start with Kaiser Permanente:
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Register for Online Services: Access online services to manage prescriptions, view coverage, pay bills, and more.
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Transfer Prescriptions: Ensure uninterrupted treatment by transferring existing prescriptions.
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Find a Provider: Establish a connection with a suitable provider for your healthcare needs.
Utilizing Kaiser Permanente Online Services
Registering for online services provides convenient access to various features. Use your member ID card and number to register at healthy.kaiserpermanente.org/washington/register. Regardless of where you receive care, all members can manage prescriptions, review coverage documents, and pay bills online. Members receiving care from Kaiser Permanente doctors gain additional access to appointment scheduling, non-urgent provider communication via email, medical records, and lab results.
Additional Online Resources and Support
Registered members can utilize the live online chat service for 24/7 support. Connect with care providers for medical concerns, pharmacists for prescription inquiries, or Kaiser Member Services for general assistance. These features are also available through the Kaiser Permanente mobile app. Transferring prescriptions is seamless. Contact Kaiser Member Services at 206-630-0029 or 1-888-844-4607 for assistance, or register online to manage prescriptions independently. Take advantage of the mail-order pharmacy for added convenience. Finding the right provider is crucial. Browse online provider profiles at kp.org/wa/find-a-doctor or contact Kaiser Member Services for assistance. Summit PPO plan members can access additional in-network providers at fchn.com or myfirsthealth.com.
Transitioning Your Care with Kaiser Permanente
The New Member Welcome Team provides specialized support for complex health situations. Contact them at 206-630-0029 or 1-888-844-4607 (TTY 711) if you require assistance with scheduled surgeries, prescription medications, medical equipment, prenatal care, established treatment plans, or ongoing medical condition management. Kaiser Member Services is your central resource for navigating your membership and accessing the comprehensive healthcare services offered by Kaiser Permanente.
Contacting Kaiser Member Services
Remember, Kaiser Member Services is available to assist you. Contact them at 1-888-901-4636 (TTY 711) for any questions or concerns related to your Kaiser Permanente membership.
