For over 17 years, I remained a loyal Verizon customer, initially drawn to their in-store and phone support. However, my recent experiences reveal a stark decline in Verizon Customer Service quality. Reaching a live representative now requires significant time and navigating a complex automated system. On three separate occasions, I finally connected with call center agents seemingly located outside the United States. While their location isn’t the issue, their lack of understanding and inability to address my simple request was. I received irrelevant information and continuous runarounds, unable even to contact my local store due to redirection to the automated system.
This frustrating situation highlights a concerning trend in Verizon’s customer service. The impersonal and inefficient support has led me to switch to AT&T, taking all eight of my personal lines and advocating for its removal from my business through our procurement team. Despite multiple attempts, my concerns seemed to fall on deaf ears, reinforcing the feeling that Verizon doesn’t value customer retention.
My experience underscores the importance of exploring alternatives. If you’re a long-time Verizon customer, consider other carriers. Many now offer comparable coverage with superior customer service. Don’t hesitate to compare options and prioritize a provider that values your business and provides the support you deserve.
