IT Client Services (ITCS) plays a vital role in ensuring a seamless technology experience for over 30,000 members of the campus community. We achieve this by providing comprehensive support and solutions through our dedicated Service Desk, Device Provisioning, Device Support, and Engineering and Security Teams. Our commitment to exceptional client services directly supports the University’s core missions of teaching, research, and public service.
ITCS teams offer a wide range of services, from troubleshooting wired and Wi-Fi networks to supporting campus applications. We assist faculty (including emeriti), staff, and student employees with their technology needs. Our client services include IT equipment purchasing assistance, comprehensive device support, file share management, and general IT consulting for faculty and staff. These core services are available to all UC Berkeley divisions. For departments requiring more specialized assistance, we also offer extended services tailored to specific needs.
Core Client Services: Empowering the Campus Community
Core IT Client Services are foundational and available to all campus members.
Application Support and Troubleshooting
Our ITCS Service Desk provides expert support and troubleshooting for a variety of campus applications, including the bConnected Software Suite, CalNet ID, 2-Step authentication, BearBuy, CalAnswers, and CalTime. The Service Desk operates Monday through Friday, 8 a.m. to 5 p.m., offering support via phone at 510-664-9000, email ([email protected]), and our online webform. Responses to inquiries are typically provided within one business day.
Network Troubleshooting: Ensuring Connectivity
Experiencing network issues? ITCS can help. Our Service Desk and on-site Device Support Team offer assistance with troubleshooting wired network problems, Wi-Fi connectivity, and VPN access. We can also assist with remotely registering devices. Network support is available Monday through Friday, 8 a.m. to 5 p.m. via phone at 510-664-9000, email ([email protected]), and our online webform. For new network service requests, please contact Telecom Services.
Secure File Share Management and Access Control
ITCS system administrators, in collaboration with IST Platform Infrastructure, manage data storage, provision file shares, and maintain secure data servers. We also handle access control to your data, ensuring secure permissions for staff, faculty, and guests. To request a new file share or modify access control, contact the Service Desk at 510-664-9000 or reach out via email. Access changes are typically processed within one business day of approval.
Device Services, Support, and Troubleshooting
Our Device Support Team offers comprehensive support for desktop and laptop computers, as well as mobile devices. Services include computer setup with the Berkeley Desktop, printer configuration, network connectivity assistance, software installation, device decommissioning (including secure data erasure), Remote Desktop configuration, and security incident management for managed devices. To request device support services, visit the IT Service Catalog.
We provide troubleshooting for standard devices and campus productivity software. While hardware repairs are not directly handled by ITCS, we facilitate warranty repairs for campus-funded and recommended equipment under warranty with supported vendors. To report a broken device or other IT issue, use the incident webform. ITCS is available Monday through Friday, 8 a.m. to 5 p.m., excluding University holidays. You can reach us through our online ticketing system or by calling 510-664-9000, option 1,1.
Device Purchasing Made Easy
ITCS maintains an inventory of standard computer equipment available for faculty and staff purchase. We also assist with custom equipment orders, managing the entire process from order placement and vendor communication to device setup in your office. Standard, in-stock equipment is typically deployed within a few days. Custom orders depend on vendor delivery times. To place an order, please visit the designated purchasing portal.
Printer Configuration Support
Our technicians can assist with registering your printer or multifunction device for network access, configuring network and security settings, and setting up scan-to-email functionality. Please note that printer maintenance, repair, and supplies are the responsibility of the user or vendor. To request printer configuration support, contact the Service Desk.
General IT Consulting: Expertise at Your Fingertips
ITCS technicians and managers offer consulting services on a broad range of technical topics, including hardware, software, peripherals, data management, security, and networking. Leveraging our extensive network of campus IT partners, we can connect you with experts in various specialized areas, including IT infrastructure, campus applications, academic technology, and research IT. To request a consultation, contact the Service Desk at 510-664-9000, email ([email protected]), or visit our Service Catalog.
Extended Client Services: Tailored Solutions for Unique Needs
Beyond our core offerings, ITCS provides extended client services to departments with specialized IT requirements. These services often require an additional financial commitment.
Department and Project IT Leads: Guiding Your Technology Initiatives
ITCS staff can serve as dedicated IT leads for your department, providing project leadership, consultation, and decision-making support. We can also supervise departmental IT staff. Our expertise covers areas such as information security, IT asset organization, purchasing, networking, and data storage. To explore how ITCS can provide IT leadership for your department, contact us via phone, webform, or email.
IT Assistance for Research: Supporting Discovery
Complementing Berkeley’s Research IT, ITCS assists with security monitoring, network and data storage configuration in labs, and IT hardware setup for principal investigators and research staff. We can also facilitate communication with vendors if needed. To learn more about IT support for research, please contact us.
Additional Department IT Support: Meeting Specific Requirements
ITCS offers tailored support services to address departmental needs beyond our core offerings. To discuss your specific requirements and how ITCS can provide customized IT support, contact us via phone, webform, or email.
