Need help with your Moen faucet or other product? This article provides the Moen Customer Service Number and other helpful resources for troubleshooting, warranty information, and cartridge replacement.
Moen is a well-known and respected brand in the plumbing industry, offering a wide variety of faucets, showerheads, and other fixtures. While their products are built to last, occasionally you might need assistance with installation, repairs, or warranty claims. Knowing how to reach Moen customer service is crucial in these situations.
Finding the Moen Customer Service Number
The Moen customer service number is 1-800-BUY-MOEN (1-800-289-6636). This number connects you with their customer support team who can assist with a wide range of inquiries.
Common Reasons to Contact Moen Customer Service
You might need to contact Moen customer service for several reasons, including:
- Troubleshooting issues: If you’re experiencing problems with your Moen product, such as leaks, drips, or malfunctions, their customer service representatives can guide you through troubleshooting steps.
- Warranty inquiries: Moen offers a lifetime limited warranty on most of their faucets. Contact customer service to understand the details of your warranty coverage or to file a claim. You can also find warranty information on the Moen Warranty Information page.
- Cartridge replacement: Moen faucets often use cartridges that can wear out over time. Customer service can help identify the correct replacement cartridge for your faucet model. Most Moen cartridges fall within the 1200 series, but there are exceptions.
- Installation assistance: If you need help installing a new Moen product, customer service can provide guidance and answer your questions.
Moen Cartridge 1255 Single Duralast Cartridge
Moen Cartridge Information
Identifying the correct replacement cartridge is crucial for fixing a leaky faucet. Here’s an overview of common Moen cartridge types:
- 1255 Cartridge: Single Duralast® cartridge with a plastic retaining nut. Watch the 1255 Cartridge Removal & Installation Video.
- 1200/1225 Cartridge: Single-handle replacement cartridge. View the 1225 Cartridge Removal & Installation Video (also applicable to the 1200 cartridge). If your faucet was manufactured after 2009, you might have a 1255 cartridge instead of a 1225. Refer to your faucet’s original documentation or contact Moen customer service for assistance.
- 1222 Cartridge: Single-handle replacement cartridge for shower faucets, featuring Posi-Temp® technology. The 1222 Cartridge Removal & Installation Video offers step-by-step instructions.
Moen Cartridge 1225 Single Handle Replacement Cartridge
- Other Cartridge Types: Moen offers a variety of other cartridges, including the 4000, 1224, 1234, 1248, and 1258. Detailed information and installation videos for these cartridges can be found on the Moen website.
Preparing for Cartridge Replacement
Before replacing a cartridge, gather the necessary tools:
- Phillips Screwdriver
- Hex Wrench or Allen Wrench
- Adjustable Pliers
- Needlenose Pliers
- Safety Glasses
Recommended Tools for Cartridge Replacement
You may also need specialized tools like a Moen Cartridge Removal Tool or a Cartridge Retainer Removal Tool, available for purchase on Moen.com.
Remember to always turn off your main water supply before starting any plumbing repairs.
Getting the Help You Need
Moen’s commitment to customer satisfaction is evident in their comprehensive support resources. Whether you need help troubleshooting a problem, identifying a replacement part, or understanding your warranty, the Moen customer service number (1-800-BUY-MOEN) provides a direct line to the assistance you need. Don’t hesitate to reach out for help – Moen is there to support you.
