Victoria’s Secret strives to ensure customer satisfaction with every purchase. This guide provides comprehensive information about Victoria’s Secret customer service, focusing on returns, refunds, and common questions. Understanding the policies will help you navigate the process seamlessly.
Navigating Victoria’s Secret Return Policy
Victoria’s Secret allows returns within 15 days of receiving your order. Try your items on in the comfort of your home, and if unsatisfied, you can initiate a return. However, there are some exceptions to keep in mind:
- Exclusions: Due to hygiene reasons, briefs, panties, shapewear panties, and opened multi-piece sets containing panties are non-returnable unless defective or incorrect. Beauty items are also excluded from returns.
- Return Conditions: To be eligible for a refund, items must be unworn, unwashed, in sellable condition, and returned with the original receipt and packaging. Victoria’s Secret reserves the right to refuse returns that don’t meet these criteria or are received after the 15-day return window.
Gift with Purchase (GWP) Returns
If your order included a Gift with Purchase (GWP) and the value of your return drops below the qualifying amount for the GWP, the GWP must also be returned. Failure to return the GWP will result in charges based on its market value.
How to Return an Online Order
Returning an online purchase is straightforward:
- Access Your Account: Log in to your Victoria’s Secret account online.
- View Order History: Navigate to “View all Orders” to see your past purchases.
- Initiate Return: Select the order containing the item(s) you wish to return. Click “Initiate returns,” choose the specific items, and submit your request. Victoria’s Secret will then arrange for a pickup.
Returning Part of an Order
You can return individual items from an order containing multiple products. However, all components of the returned product, including any complimentary gifts or items that came with it, must be included in the return.
Victoria’s Secret Refund Policy: What to Expect
Once your return is processed, refunds are typically issued within 24-48 hours. Allow 5-7 business days for the refund to reflect in your account. Contact your payment processor directly for further assistance if you haven’t received your refund after 7 business days.
- Refund Amount: Refunds are based on the merchandise value as shown on your invoice. Shipping and handling charges are only refunded for defective or incorrect items.
- Refund Method: Refunds are credited back to your original payment method used on victoriassecret.in.
- Potential Delays: Be aware that special events, such as online sales, might cause delays in processing refunds.
Troubleshooting Return Issues
If you can’t initiate a return for your product, it might be ineligible for return or not yet marked as delivered. Check your order details for confirmation. For further assistance:
- Email: Contact Victoria’s Secret customer service at vs-customercare@apparelgroup.in.
- Phone: Call 1800-833-5350 to speak with a representative.
This comprehensive guide provides valuable information regarding Victoria’s Secret customer service policies. Understanding these policies ensures a smooth and satisfactory shopping experience. Remember to review the specific details of your order and contact customer service if you have any further questions.
