If you’re looking to cancel your Verizon service, whether it’s disconnecting a single line or closing your entire account, this guide provides a comprehensive overview of the process. We’ll outline the steps involved in various scenarios, ensuring a smooth transition.
Transferring Your Number to Another Carrier
Moving One Line: To transfer a single line to a new carrier while maintaining your Verizon account, visit Verizon’s “Move your mobile number to another carrier FAQs” (/support/port-out-faqs/). Your new carrier will initiate the transfer process, contacting Verizon to port your number and disconnect the line. This allows you to keep other lines active on your existing Verizon account.
Moving All Lines: When transferring all numbers to a new carrier, avoid prematurely closing your Verizon account. It must remain open until the final line transfer is complete and your last bill is generated. Once your new carrier activates your ported numbers on their network, your Verizon account will automatically close.
Important Note for New Numbers: If you switch carriers and obtain new phone numbers, you must manually close your Verizon account. It won’t close automatically in this scenario. Consult the “Move your mobile number to another carrier FAQs” (/support/port-out-faqs/) for detailed instructions. Your final bill will include any outstanding device balances or unpaid charges.
Disconnecting Lines Without Porting
Keeping Your Account Open: To disconnect one or more lines without transferring them to another carrier, you have several options, which can typically be managed through your online account or by contacting customer service.
Closing Your Verizon Account Entirely
To close your entire Verizon account without transferring any lines, you can contact customer service or utilize the online account management tools.
Important Note on Device Payments: Before disconnecting lines or closing your account, ensure all outstanding device payment balances are settled. You can pay off device balances through the “Device Overview” section in My Verizon (https://m.vzw.com/OoWc1by4).
Final Thoughts on Canceling Verizon Service
Whether you’re switching carriers or simply disconnecting lines, understanding the process for canceling Verizon service can simplify the transition. Remember to address any outstanding balances and follow the appropriate steps based on your specific needs. Utilize Verizon’s online resources and customer support for assistance throughout the cancellation process.
