FirstEnergy Corp. is committed to providing reliable electricity service to its customers, especially during challenging times. This article provides essential information on how to contact FirstEnergy’s customer service, including specific numbers for each operating company. We’ll also outline available assistance programs for customers facing financial hardship.
Finding Your FirstEnergy Customer Service Number
FirstEnergy operates ten electric distribution companies across six states. To ensure you reach the correct customer service representatives, use the specific phone number for your local utility company. This table provides a comprehensive list of FirstEnergy customer service numbers:
| Utility Company | Customer Service Number |
|---|---|
| Ohio Edison | 1-800-633-4766 |
| The Illuminating Company | 1-800-589-3101 |
| Toledo Edison | 1-800-447-3333 |
| Met-Ed | 1-800-545-7741 |
| Penelec | 1-800-545-7741 |
| Penn Power | 1-800-720-3600 |
| West Penn Power | 1-800-686-0021 |
| Jersey Central Power & Light | 1-800-662-3115 |
| Mon Power | 1-800-868-0022 |
| Potomac Edison | 1-800-686-0011 |
FirstEnergy service area map
Assistance Programs for FirstEnergy Customers
FirstEnergy understands that customers may experience financial difficulties that impact their ability to pay their electricity bills. Several assistance programs are available to help manage costs and maintain service:
Budget Billing
This program averages your electricity usage over 12 months, resulting in a consistent monthly bill amount. Budget billing helps eliminate seasonal fluctuations in energy consumption and provides predictable payments.
Example of a budget billing chart
Energy Assistance Programs
Depending on your state of residence, you may qualify for energy assistance programs that offer financial aid for utility bills. These programs aim to help low-income households and those facing temporary hardships. Contact your local FirstEnergy customer service representative to inquire about eligibility and application procedures.
Payment Arrangements
If you anticipate difficulty paying your bill, contacting FirstEnergy proactively is crucial. Customer service representatives can work with you to develop a payment arrangement tailored to your specific circumstances. These arrangements can provide flexibility and prevent service interruptions. Options may include extended payment deadlines or installment plans.
FirstEnergy customer service representative assisting a customer
Contact FirstEnergy Today
Don’t hesitate to contact your local FirstEnergy customer service representative if you have questions about your bill, need assistance with payment options, or require information about energy-saving programs. Use the appropriate First Energy Customer Service Number from the table above to connect with a representative who can provide personalized support.
