Citibank offers a range of customer service options and benefits depending on your account type and relationship tier. This guide outlines the key features and fees associated with Citibank accounts, from everyday banking to premium services for high-net-worth individuals.
Everyday Citibank Customer Service Benefits
All Citibank customers enjoy access to a suite of standard features and benefits:
- Extensive ATM Network: Access to over 65,000 fee-free ATMs nationwide through the MoneyPass® Network and select retail locations.
- Mobile Banking Convenience: Manage your accounts on the go with the Citi Mobile® App, featuring mobile check deposit. Standard account charges apply, but there are no fees for using the app itself.
- No Overdraft Fees: Citibank doesn’t charge overdraft fees, but encourages responsible account management. Overdraft protection may be limited.
- Zelle® for Easy Payments: Send and receive money quickly and easily with Zelle®, available to eligible checking account holders with a valid U.S. mobile phone number or email address.
- Commission-Free Trading: Enjoy commission-free online and mobile trading of ETFs (excluding leveraged and inverse ETFs). Phone trades are subject to commission fees.
Citi Priority Customer Service Benefits
Citi Priority customers receive all the everyday benefits, plus:
- Citi ATM Fee Waivers: Reimbursement for ATM fees charged by other banks.
- Higher Transaction Limits: Increased limits for Zelle® transfers, debit card purchases, and ATM withdrawals.
- Investment Account Fee Waiver: No annual fee for Citi Personal Wealth Management Investment accounts.
- Discounts on Personal Loans: Access to discounted rates on Citi Personal Loans.
Citigold Customer Service Benefits
Citigold customers enjoy all Citi Priority benefits, in addition to:
- Wire Transfer Fee Waiver: No fees for wire transfers initiated online or via the mobile app.
- Complimentary Standard Checkbooks: Fees waived for standard design checkbooks.
- Citigold Concierge Service: Access to personalized assistance from Aspire Lifestyles.
- Access to Citigold Lounges: Enjoy exclusive access to Citigold lounges in select locations.
- Citigold Culture Pass: Complimentary admission to select cultural institutions in New York City.
- ATM Fee Reimbursement: Reimbursement for ATM fees charged by other banks.
- Toll-free Access to Customer Service: Dedicated toll-free number for Citigold customers traveling in the U.S.
- Subscription Rebate Program: Rebates on select subscriptions purchased with your Citibank debit card.
Citigold Private Client Customer Service Benefits
Citigold Private Client customers receive all Citigold benefits, as well as:
- Higher Mobile Check Deposit Limits: Increased limits for depositing checks via the mobile app.
- Enhanced Subscription Rebate Program: Expanded rebate program with additional eligible subscriptions.
Citibank Account Fees and Waivers
Monthly service fees for checking and savings accounts may be waived based on relationship tier, minimum balance requirements, or qualifying direct deposits. Consult the Citibank Client Manual Agreement for a comprehensive fee schedule.
Contacting Citibank Customer Service
Citibank provides various ways to contact customer service, including phone, online chat, and secure messaging through the mobile app. Specific contact information can be found on the Citibank website.
This information is for general guidance only and may be subject to change. Refer to the official Citibank website and your account agreements for the most up-to-date details on Citibank Customer Service, benefits, and fees.
