Frontier Airlines offers budget-friendly travel options, but it’s essential to understand their optional services and associated fees. This guide provides a detailed overview of Frontier’s customer service policies, allowing you to plan your trip effectively and avoid unexpected costs.
Understanding Frontier Airlines’ Fee Structure
Frontier’s a la carte pricing model allows you to customize your travel experience by choosing only the services you need. This can lead to significant savings, but it’s crucial to factor in potential fees when budgeting for your trip.
Baggage Fees
Frontier charges for carry-on and checked bags, allowing only a small personal item for free. Understanding the size and weight restrictions is crucial to avoid extra charges at the gate.
- Personal Item: One included free (8″D x 18″W x 14″H).
- Carry-On Bag: Varies; check Bag Price Checker (10″D x 16″W x 24″H, 35 lbs max).
- Checked Bag: Varies; check Bag Price Checker (62 linear inches max, 40 lbs max).
Oversized and overweight baggage incurs additional fees. Specific items like antlers and bicycles also have associated charges. Always verify current pricing using Frontier’s Bag Price Checker.
Booking and Modification Fees
Changes to your reservation can result in fees. Name changes, itinerary modifications through third-party agents, and even bookings made via Frontier’s chat agents incur charges. Booking directly through the Frontier website or mobile app is often the most cost-effective option.
- Name Change: $75 per passenger.
- External Reservation Handling Charge: $25 per passenger.
- Chat Agent Booking Charge: $35 per passenger.
Booking Extras and Other Fees
Frontier offers a range of optional extras, such as Flight Flexibility for itinerary changes, priority boarding, and bundled packages. Fees for these services vary. Airport agent assistance, previously free, now comes with a charge unless pre-paid.
- Flight Flexibility: From $29.99 per passenger, per direction.
- Priority Boarding: $0.99-$9.99 per passenger, per direction.
- Airport Agent Assistance Charge: Up to $25 per passenger, per direction.
Other fees include charges for pets, onboard snacks and drinks, and membership in the Discount Den program, which offers discounted fares for a yearly fee.
Cancellation Policies and Fees
Frontier’s cancellation fees depend on the fare type and how far in advance you cancel. Basic fares have tiered fees based on the cancellation window, while bundled fares often offer free changes and cancellations.
Navigating Fly Frontier Customer Service
Understanding Frontier’s fee structure is key to a smooth and affordable travel experience. Utilize the resources available on the Frontier website, including the Bag Price Checker and fee schedule, to plan your trip accurately. Booking directly through Frontier’s official channels can often help you avoid extra charges. By familiarizing yourself with these policies, you can make informed decisions and enjoy Frontier’s low fares without unexpected surprises.
