Evergy customers are being targeted by scammers posing as company representatives. These imposters claim customers are owed a credit due to overcharges and request credit card information to process the refund. This is a scam. Evergy urges customers to never share personal information without verifying the caller’s identity.
These fraudulent calls often involve claims of bounced checks or past-due bills, pressuring customers to provide payment information. Scammers may also request payment via prepaid cards, a practice Evergy never employs. Legitimate disconnection notices from Evergy are never accompanied by same-day calls demanding payment.
To verify an Evergy representative’s legitimacy, customers should call the official Evergy Customer Contact Center at 1-888-471-5275 for Missouri service areas and Evergy Kansas Metro, or 1-800-383-1183 for Evergy Kansas Central. Account status can also be checked online at www.evergy.com. Never provide personal information if you cannot confirm the caller’s identity.
Legitimate Evergy employees carry company identification and may arrive in Evergy vehicles or wear branded clothing for service appointments. Evergy does not conduct door-to-door sales and rarely requires home entry. Be wary of individuals claiming otherwise.
The COVID-19 pandemic saw a surge in scams targeting utility customers. Remember, Evergy never demands payment through prepaid debit cards, gift cards, cryptocurrency, or third-party digital payment apps. Report suspected scams to your local law enforcement.
Evergy prioritizes customer safety and encourages vigilance against fraudulent activity. By understanding these common scam tactics, customers can protect themselves from potential financial harm. Contact Evergy Customer Service directly through official channels for any billing inquiries or service needs.
