Need help with a DoorDash order, have a question about your account, or experiencing technical difficulties? This comprehensive guide outlines all the ways you can contact DoorDash customer service, including live chat, phone, email, and the Merchant Portal.
Different Ways to Access DoorDash Customer Service
DoorDash offers various support channels to cater to different needs and preferences. Whether you prefer instant communication via chat or a detailed explanation over the phone, you have options.
DoorDash Customer Service Chat: Live Support via App and Tablet
For immediate assistance with urgent issues, DoorDash provides live chat support through two platforms:
-
Business Manager App:
- Log in to your DoorDash Business Manager App.
- Navigate to the “Support” icon at the bottom.
- Select your store if you manage multiple locations.
- Tap “Start a chat” to initiate a new conversation. You can also review past conversations.
-
DoorDash Tablet:
- Log in to your DoorDash Tablet.
- For order-related issues, click “Get help” or “Issue with order.”
- For general inquiries, click the three horizontal lines, then select “Help & Support.” This will direct you to a live chat.
DoorDash Phone Support: 24/7 Assistance
DoorDash offers 24/7 phone support for immediate assistance. Before calling, gather your store name, store ID (if available), and store address.
-
Dial the appropriate number:
- US: 855-222-8111 (English and Spanish)
- Canada: 647-957-7219 (English)
- Canada (French): 855-643-8439
- Australia: 1-800-958-316
-
Follow the prompts: Select your language, identify yourself as a DoorDash Merchant (option 3), and choose the option that best describes your issue.
Be aware that wait times may be longer during peak hours.
DoorDash Email Support: For Non-Urgent Inquiries
For non-urgent issues or detailed inquiries, you can email DoorDash support:
- General Merchant Support: [email protected]
- Drive On-Demand Support: [email protected]
DoorDash Merchant Portal: Managing Account and Menu Issues
The DoorDash Merchant Portal provides self-service options for managing your account, menu, and other settings. Access the Help section within the portal for assistance with:
- Menu updates
- Banking and deposit issues
- Portal login difficulties
- General account inquiries
DoorDash Support for Integrations
For issues related to integrating your Point of Sale system with DoorDash, follow the phone support instructions and select the option for “point of sale support” when prompted. Have your store information readily available.
Recognizing and Avoiding Fraudulent Activity
Be cautious of individuals impersonating DoorDash customer service and requesting sensitive information. DoorDash will never ask for your login credentials or banking details over the phone or via email. If you suspect fraudulent activity, contact DoorDash support directly through official channels.
Choosing the Right DoorDash Support Channel
For urgent issues requiring immediate attention, use Doordash Customer Service Chat through the app or tablet, or call the phone support line. For non-urgent matters or account management, utilize the email support or the Merchant Portal. By understanding the different support options available, you can quickly and effectively resolve any issues you encounter as a DoorDash merchant.
