For the second year in a row, The UPS Store has earned the top spot in the Forbes 2025 Best Customer Service rankings. This consecutive win highlights The UPS Store’s dedication to providing exceptional customer service experiences. But what makes their Customer Service Ups so highly regarded?
Three Key Factors Driving Customer Service UPS Success
The UPS Store’s commitment to customer satisfaction is evident in its strategic approach. Three key elements contribute to its leading customer service UPS: convenient locations, efficient self-serve options, and a personalized approach.
Convenient Locations Nationwide
With over 5,300 locations across the United States, The UPS Store boasts unparalleled accessibility. A UPS Store is located within 10 miles of approximately 85% of the U.S. population, ensuring convenient access for shipping, printing, and other business needs. This widespread presence makes utilizing customer service UPS incredibly easy.
Empowering Customers with Self-Service Kiosks
Select The UPS Store locations offer self-service kiosks, providing customers with flexible options for quick transactions. Whether it’s a simple drop-off or return, customers can choose to utilize the kiosk for a streamlined experience or receive personalized assistance from a knowledgeable associate at the counter. This empowers customers to choose the level of customer service UPS interaction that best suits their needs.
The Personal Touch of Locally Owned Franchises
The UPS Store franchise model fosters a strong sense of community and personalized service. Franchise owners, like Ivy Scott, are deeply invested in their local areas, building relationships with customers and providing tailored support. This personalized approach differentiates customer service UPS and creates a more meaningful experience for each customer.
The UPS Store: Setting the Standard for Customer Service
The Forbes recognition underscores The UPS Store’s unwavering commitment to exceeding customer expectations. By prioritizing convenience, offering flexible service options, and fostering personal connections, The UPS Store continues to redefine the customer service landscape. For a consistently exceptional experience, choose The UPS Store for your shipping and business needs.
Learn more about why Forbes ranked The UPS Store No. 1 for customer service and explore holiday shipping options by visiting their website.
