United Site Services (USS), a nationwide provider of temporary site solutions, relies heavily on its fleet to service diverse clients. From construction sites to major events, USS delivers portable toilets, fencing, and dumpsters to approximately 115,000 customers across the US. Ensuring consistent service requires a reliable and efficient fleet operation, a challenge USS addressed through a strategic partnership with Penske Truck Leasing.
Overcoming Fleet Challenges with a Comprehensive Solution
In 2014, USS faced operational hurdles stemming from multiple vendors and inconsistent maintenance standards. This lack of uniformity resulted in reduced uptime and hindered strategic decision-making. To address these challenges, USS expanded its collaboration with Penske Truck Leasing.
Consistent Maintenance Drives Uptime
Penske implemented a nationwide preventive maintenance (PM) program, incorporating on-site maintenance at USS facilities. This involved integrating Penske staff and technology into USS shops and training USS technicians on best practices. This collaborative approach fostered a cultural shift, enhancing expertise and standardizing procedures.
The transition also included the integration of voice-guided technologies into the repair process and the modernization of existing USS maintenance facilities, with Penske slated to add six new on-site locations.
Enhanced Safety and Compliance
The standardized PM program significantly improved pre- and post-trip planning, leading to a reduction in accidents and improved vehicle out-of-service rates. Consequently, USS saw a positive impact on its Compliance, Safety, Accountability (CSA) scores.
Mitigating Risk Through Optimized Facilities
Penske collaborated with USS to reorganize maintenance facilities, including major shops in Houston and Commerce City, Colorado. The implementation of service check-in kiosks further enhanced technician engagement. These improvements contributed to increased driver and customer satisfaction, aligning with USS’s commitment to safety.
Data-Driven Decision Making with Fleet Insight™
Penske’s Fleet Insight™ application provided USS with real-time access to critical fleet data, enabling informed decision-making. This proprietary tool allows USS to track maintenance, costs, fleet age, and duty cycles, facilitating accurate planning for future capital expenditures.
Streamlined Operations for Enhanced Focus
Beyond maintenance, USS leverages Penske’s legalization services, simplifying vehicle registration and titling across 25 states. This comprehensive support allows USS to prioritize its core mission: serving its people and customers. The partnership with Penske has enabled United Site Services to optimize its fleet operations, enhance safety, and improve overall efficiency, allowing the company to focus on delivering exceptional service nationwide.
