The Defense Logistics Agency (DLA) understands the critical importance of reliable and readily available customer support. That’s why the DLA Customer Interaction Center (CIC) provides comprehensive logistics assistance 24 hours a day, 7 days a week, 365 days a year – even on government holidays. This article outlines how to connect with DLA’s enterprise customer service, providing the essential 24/7 number and other contact methods for various support needs.
DLA Customer Interaction Center: Your 24/7 Solution
The DLA CIC serves as a central point of contact, striving for “One Call Resolution” for all DLA-related logistics issues. Whether you need immediate assistance with an urgent matter or have a less time-sensitive inquiry, the CIC offers multiple channels for reaching a knowledgeable representative.
DLA Enterprise Customer Service 24/7 Number
For immediate assistance, the DLA CIC can be reached at the following numbers:
- Toll-Free: 1-877-DLA-CALL (1-877-352-2255)
- Commercial: 269-704-7921
- Worldwide DSN: 877-352-2255
These lines are open continuously, ensuring around-the-clock support for your logistics needs. For international dialing questions using DSN, consult your local switch operator.
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Alternative Contact Methods for Non-Urgent Inquiries
For less urgent requests, consider these alternative contact options:
- Email: [email protected]. This is recommended for lower-priority requests that do not require immediate attention.
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Specialized Support Services Within DLA
Beyond the general support provided by the CIC, DLA offers specialized assistance for specific needs:
- System Access and Technical Issues: For issues related to system access, password resets, AMPS assistance, or other technical challenges, contact the DISA Global Service Desk at 844-DISA-HLP (844-347-2457) or DSN 850-0032 (Press 5, then speak or enter D-L-A). Non-urgent general IT issues can be emailed to [email protected]. The DLA Service Portal (requiring CAC or User ID/Password) is also available for support.
- DLA Energy Products and Services: The DLA Enterprise Service Desk offers comprehensive support for DLA Energy products and services, operating 24/7/365. Reach them at 1-800-446-4950 or online at the Customer and Vendor Assistance section of the DLA Energy website.
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Finding the Right DLA Support
Navigating a large organization like the DLA can be challenging. To streamline the process of finding the right support resources, DLA provides numerous online resources: self-help tools, FAQs, brochures, videos, and direct links to various service teams organized by military branch (Army, Navy, Air Force, Marine Corps, and Space Force).
Conclusion: DLA is Here to Support You
DLA is committed to providing exceptional customer service. Remember, the DLA CIC and its Enterprise Customer Service 24/7 Number are your primary resources for prompt and efficient assistance with all your DLA-related logistics needs. Leverage the various contact methods and online resources available to ensure you receive the support you require.
