Intoxalock, a leading provider of alcohol monitoring devices, prioritizes customer service with 24/7 phone support and a convenient online chat platform called Intoxalock eCHAT. This commitment to accessibility makes navigating the often unfamiliar process of using an ignition interlock device as smooth as possible.
Intoxalock eCHAT: Immediate Online Assistance
Launched in December 2014, Intoxalock eCHAT provides customers with real-time assistance for simple inquiries. Whether you need help logging into your My Account, making a payment, or troubleshooting device usage, eCHAT connects you with a knowledgeable customer service representative within seconds. This eliminates the need for phone calls and lengthy wait times, providing a quick and efficient solution for common issues. Intoxalock’s commitment to utilizing advanced technology ensures a seamless customer experience.
24/7 Customer Service: Always Available
Recognizing that customers may need assistance at any time, Intoxalock also offers 24/7 phone support. This round-the-clock availability ensures that clients always have access to a live representative, providing peace of mind and prompt assistance whenever needed. Previously, only emergency technical support was available after hours, but this expansion to 24/7 service demonstrates Intoxalock’s dedication to customer satisfaction.
Commitment to Customer Experience
Intoxalock understands that using an ignition interlock device can be a new and potentially challenging experience. The company strives to simplify the process through innovative technology and comprehensive customer support. Both eCHAT and 24/7 phone support demonstrate Intoxalock’s proactive approach to addressing customer needs and ensuring a positive experience. These initiatives reflect the company’s leadership in customer service within the ignition interlock industry. By continually seeking feedback and adapting to evolving customer preferences, Intoxalock reinforces its dedication to providing exceptional service and support.
About Intoxalock
Intoxalock, founded in 1992 and headquartered in Des Moines, Iowa, is a trusted provider of state-of-the-art ignition interlock devices. With over two decades of experience, the company serves clients in 40 states, offering both legally mandated and voluntary alcohol monitoring solutions. As the ignition interlock industry continues to grow, Intoxalock remains at the forefront, driven by its commitment to innovation and customer satisfaction.
