Navigating a busy airport like Baltimore-Washington International Thurgood Marshall Airport (BWI) can be stressful. Knowing where to find essential services can make your travel experience smoother. This guide focuses on helpful amenities at BWI, especially relevant for Southwest Airlines passengers, as Southwest operates heavily out of BWI. While this guide doesn’t directly provide Southwest Customer Service Contact information, it offers resources available at the airport that can assist you.
Finding Help at BWI Airport
BWI Airport offers various services to assist passengers, including those flying Southwest. Here’s a breakdown:
Passenger Information Desks
BWI has several information desks staffed by Pathfinder Volunteers. These desks are your go-to for general airport inquiries. You can find them:
- Upper Level Ticketing Area: Before Concourses A/B and Concourse D.
- Lower Level: Southwest Airlines baggage claim areas 1-5, lower level Concourse C and Concourse D, and the International Concourse arrivals area.
Key Tip: The Concourse D information desk generally operates from 5:00 am to 9:00 pm daily. For general airport information, call 800-I-FLY-BWI (800-435-9294).
BWI Airport Information Desk
Lost and Found
Losing an item while traveling can be frustrating. BWI has procedures for recovering lost items:
- Lost on Aircraft/Gate Areas: Contact your airline directly. For Southwest Airlines, visit their website or contact their customer service.
- Lost at Security Checkpoints: Contact the TSA Lost and Found office.
- Lost Elsewhere in the Terminal: Contact the BWI Airport Lost and Found office. More details are available on the BWI Airport website.
Language Assistance
BWI and Martin State Airport offer complimentary interpretation and translation services for travelers who need them. Request these services upon arrival.
Nursing Stations
For traveling mothers, BWI provides dedicated spaces for nursing and lactation:
- Private Nursing Rooms: Located near Gates A12, B3, B8, C2, C9, D11, D23, and E6.
- Mamava Lactation Stations: Available near Gate D4 and in the Children’s Play Area in the D/E Connector.
Nursing is permitted throughout the terminal.
Animal Relief Areas
Traveling with pets? BWI has four designated Animal Relief Areas:
- Pre-Security: Located outside door #19 on the lower level near the International Terminal and the Light Rail station, and in front of the Hourly Garage accessible from Concourses B, C and D.
- Post-Security: Located at the beginning of Concourse C and in the connector between Concourses D and E.
Aircraft Noise Complaints
For concerns related to aircraft noise, BWI provides a hotline and online complaint form.
Planning Your Trip Through BWI
While this guide provides information on airport amenities, remember to contact Southwest Airlines directly for specific questions about your flight, baggage, or other Southwest-related concerns. BWI Airport’s website provides further details on services and facilities. Utilizing these resources will contribute to a more informed and less stressful travel experience.
